Gain Extended Benefits from Verint Mobile Applications
Verint mobile applications are designed to help busy executives, managers, and employees gain on-demand access to critical business information using their smartphones and tablets. Our mobile solutions can enable employees across the enterprise to capitalize on the powerful functionality of Verint Workforce Optimization and Customer Analytics solutions, both within and outside the workplace.
Verint mobile applications include:
Verint Mobile Workforce Optimization – Provides the benefits of Verint Workforce Optimization to users of mobile devices, with capabilities available for contact centers, branch operations, and back-office operations. Using simple, intuitive navigation, staff members can gain on-demand access to frequently used workforce optimization functionality, even if they are outside the contact center or office—a benefit for boosting supervisor and employee productivity. With this native mobile app, users can:
- View daily and weekly schedules for individuals and teams.
- Submit, edit, waitlist, withdraw, approve and deny time off requests.
- View key performance indicator (KPI) scores and related information from Verint Performance Management Scorecards.
- Switch easily between modules and content screens, in accordance with their assigned privileges.
Verint Enterprise Feedback Management Mobile – Offers an immediate, convenient, and engaging way to collect customer feedback at the point of experience. You can capture customer feedback anytime, anywhere by easily deploying mobile surveys offline or online using the mobile browser, or SMS, in device-friendly formats, on a range of mobile devices. With Verint EFM Mobile, you can:
- Optimize surveys for mobile devices to capture customer feedback anytime, anywhere using the mobile browser, or SMS, in device-friendly formats, on a range of mobile devices.
- Use mobile reporting to analyze survey response data on your mobile device in real-time.
- Take advantage of mobile offline surveys to collect feedback, even if Internet is unavailable.
- Increase response rates using SMS to instantly connect with and engage your customers by sending/receiving single survey questions, bulk messages, and more.
With Verint mobile apps, organizations can capture the voice of the customer—anytime and anywhere—and operationalize that feedback to enhance customer service and the overall customer experience.