Calls. Emails. Web forms. Surveys. Mobile apps. Today’s contact center is going far beyond its call center foundation to become the hub of an enterprise omnichannel customer engagement strategy.
As customer self-service increases, contact center employees find themselves fielding the more complex issues. That raises average handle time and it increases their need for contextual information, knowledge articles, and real-time guidance to handle inquiries accurately and efficiently.
Verint offers software and services to help you make Customer Engagement Optimization a reality. Armed with this insight, you can deliver more personalized, efficient, consistent, and secure service—across all the channels in your enterprise.
With Verint contact center solutions, your organization can go beyond capturing the "voice of the customer" across channels—you can use it to drive change across the areas of your organization that impact the customer experience and drive smarter engagement.
Verint contact center solutions include:
Individually, each suite of solutions features best-of-breed products for specific needs. Together, they provide a Customer Engagement Optimization platform where the power of unification delivers added value for your customers and your workforce.