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As use of digital channels grows and branch visits decline, banks are focusing on providing a high quality in-person experience to increase sales opportunities.

Improve Retail Branch Sales

Branch Solutions

Optimizing Face-to-Face Customer Engagement in the Branch

Brick-and-mortar branches offer consumers locations where they can meet with your organization’s employees face-to-face to handle more complex transactions and customer service needs. Growth in digital channel usage and the high expense of these physical spaces make it more important than ever to have visibility into the branch to ensure optimal customer engagement.

With Verint branch solutions, your organization can go beyond traditional staff forecasting, planning and scheduling—you can drive change across the areas of your organization that impact the customer experience and drive smarter engagement, improving customer satisfaction, increasing sales and reducing compliance risk.

Verint branch solutions include:

Learn how Verint helped Commonwealth Bank of Australia realize improvements in branch productivity while also increasing customer satisfaction rates significantly.

The Role of Workforce Optimization in Bank Branch Transformation

Optimizing Face-to-Face Interactions: The Missing Link in Branch Channel Transformation.

Want more information?

Contact us

1-800-4Verint
(1-800-483-7468)
+1-631-962-9300

Verint Call Recording

Branch Workforce Optimization

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Verint Back-Office Desktop and Process Analytics

Branch Audio Recording

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Verint Branch Desktop and Process Analytics

Verint Branch Desktop and Process Analytics

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Verint Branch Experience Survey

Branch Experience Survey

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Verist Branch Sales Effectiveness

Branch Sales Effectiveness

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Infographic: Moving Beyond Cost Reduction and Self-Service

Moving Beyond Cost Reduction and Self-Service

Ovum Infographic

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INFOGRAPHIC: Branch Sales Effectiveness

Branch Sales Effectiveness

Infographic

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Digital Appointment Booking

Digital Appointment Booking

Executive Perspective

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Leveraging Branch Capacity

Leveraging Branch Capacity

Executive Perspective

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Branch WFM Solution Brief

Branch Workforce Management

Solution Brief

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Your Workforce, An Underperforming Asset

Your Workforce, An Underperforming Asset?

Executive Perspective

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