Brick-and-mortar branches offer consumers locations where they can meet with your organization’s employees face-to-face to handle more complex transactions and customer service needs. Growth in digital channel usage and the high expense of these physical spaces make it more important than ever to have visibility into the branch to ensure optimal customer engagement.
With Verint branch solutions, your organization can go beyond traditional staff forecasting, planning and scheduling—you can drive change across the areas of your organization that impact the customer experience and drive smarter engagement, improving customer satisfaction, increasing sales and reducing compliance risk.
Verint branch solutions include:
Learn how Verint helped Commonwealth Bank of Australia realize improvements in branch productivity while also increasing customer satisfaction rates significantly.
The Role of Workforce Optimization in Bank Branch Transformation
Optimizing Face-to-Face Interactions: The Missing Link in Branch Channel Transformation.