Impact360 Workforce Management for Back-Office Operations
Staff Appropriately for Your Workload and Enhance Performance
Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.
Designed to work across the enterprise, Verint Workforce Management provides accurate forecasting for intra-day, daily, and long-term workload. It can help you produce optimal schedules by balancing defined shift rules, work patterns, breaks, targeted service-level goals, and individual skills, proficiencies, and preferences, enabling you to:
- Schedule meetings or training without impacting service levels.
- Comply with government, union, and “time-banking” regulations.
- Create centralized forecasts and schedules with a single point of control over the entire network, or decentralized schedules that allow for decision-making at individual sites.
- Schedule based on skills, work queues, and other parameters.
As a web-enabled solution, Verint Workforce Management eliminates the expense and administrative burden of thick-client solutions. It also offers the benefit of being part of Verint’s Workforce Optimization suite. This unified suite brings together software and services for quality management and recording, voice of the customer analytics, desktop and process analytics, workforce management, performance management, eLearning, coaching, time and attendance, and more into a unified solution for analyzing customer interactions, improving workforce performance, and optimizing service processes.