Multi-line Insurer Improves Productivity
Insurer Improves Productivity with Workforce Optimization
A Fortune 500 banking and insurance provider known for its superior customer service realized that they lacked an understanding of how work was being processed in their middle and back-office operations. They partnered with Verint® Systems to gain visibility into their customer service operations and improve productivity and throughput. Verint’s Impact 360® Desktop and Process AnalyticsTM solution helped unlock the data available on the employee desktop, uncovering a 10% improvement in productivity. In one year, the company:
- Saved $5 million
- Processed 50,000 more items
- Increased employee engagement
- Enhanced customer satisfaction.
Watch the video to discover their findings, insights, and best practices.