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Multi-line Insurer Improves Productivity

Insurer Improves Back-office Productivity with Workforce Optimization - 3:38 version

Insurer Improves Productivity with Workforce Optimization

A Fortune 500 banking and insurance provider known for its superior customer service realized that they lacked an understanding of how work was being processed in their middle and back-office operations.  They partnered with Verint® Systems to gain visibility into their customer service operations and improve productivity and throughput.  Verint’s Impact 360® Desktop and Process AnalyticsTM solution helped unlock the data available on the employee desktop, uncovering a 10% improvement in productivity.  In one year, the company:

  • Saved $5 million
  • Processed 50,000 more items
  • Increased employee engagement
  • Enhanced customer satisfaction.

Watch the video to discover their findings, insights, and best practices.