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Back Office Operations


Verint Back-Office Workforce Optimization helps automate and simplify many activities in the back-office while providing unprecedented visibility into — and data about — the people, the processes and the work performed in back-office operations.   This insight can help balance workloads, optimize resources to increase processing speed and throughput, meet service goals and improve quality and compliance.  Our experienced back-office consultants can help ensure our solutions meet your specific needs and provide maximum ROI.

Going further still, Verint also offers Business Impact Solutions—predefined combinations of our solutions and services that address targeted business needs.

While applicable to almost any industry, Verint Back-Office Workforce Optimization has helped customers improve productivity and achieve significant cost savings and ROI in such industries as:

  • Banking and financial services
  • Insurance and healthcare
  • Business process outsourcing.

The solutions also help business process executives across industries to build a culture of continuous improvement and drive operational efficiency across their organizations. 

The true measure of value is the success of our customers. Verint Back-Office Workforce Optimization has helped forward thinking organizations around the globe in many industries gain visibility into their operations, increase operational efficiency, reduce costs, meet service goals, and improve quality and compliance.  Hear from and read about how our customers are using workforce optimization to improve performance and gain competitive advantage.

Learn more about how the Verint Back-Office Workforce Optimization suite of solutions is helping organizations:

  • Gain organizational visibility
  • Improve operational efficiency
  • Meet service goals
  • Enhance quality and performance management
  • Streamline processes and help ensure consistency and compliance.

Download product specific datasheets, industry eBooks, customer testimonial videos, case studies and more.