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Are your back-office operations running efficiently? 

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Back-Office Operations

Improve Operational Visibility, Efficiency, Agility and Compliance

Back-office operations such as order processing, billing, and account management can significantly impact overall enterprise productivity and customer satisfaction.  But without visibility into processes and performance in the back office, organizations can struggle to meet their service level, productivity, quality, and compliance goals. 

Verint Back-Office Workforce Optimization

Verint Back-Office Workforce Optimization is a software solution designed specifically to help operational areas:

  • Gain unprecedented visibility into employee behavior and work processing.
  • Improve employee productivity and effectiveness.
  • Speed turnaround times and better meet service goals.
  • Increase accuracy and processing compliance.

Verint Back-Office Workforce Optimization offers unified solutions to address operational visibility, productivity, agility, efficiency, quality, and compliance, including:

  • Operations Visualizer for managing individual, team and organizational performance and productivity using a standardized framework of scorecards and dashboards.
  • Performance Management and Productivity and Item Tracking for improving employee effectiveness, throughput, accuracy and customer service, as well as Gamification for continuous skill development.
  • Enterprise Workforce Management for planning long-term resource requirements, forecasting staffing needs, and aligning and adjusting resources to address variations and shifting priorities.
  • Work Allocation Manager for consolidating, prioritizing, and presenting work items to employees directly on their desktops while enabling managers to assess progress and proactively take action to ensure deadlines are met.
  • Back-Office Quality Management for automating quality audits by capturing, monitoring, and measuring employee and organizational performance in the back office while providing visibility into the quality of the work performed.
  • Desktop and Process Analytics for gaining visibility into the steps people follow when processing work and alerting managers when employees are out of compliance with company or industry processing standards.
  • Robotic Process Automation for increased quality and productivity by offloading repetitive manual tasks from employees and automating their completion by software robots around the clock, freeing up employees to do more value-added activities.
Verint Back-Office Workforce Optimization

Discover how seriously smart organizations are benefitting from deploying workforce management across the enterprise.

Want more information?

Contact us

1-800-4Verint
(1-800-483-7468)
+1-631-962-9300

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