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Videos

Customer Engagement Optimization

Customer Engagement Optimization Overview
Customer Engagement Optimization

 

Carenet Healthcare Services
W_EIS_GLBL_EN_CEO_SS_Carenet-Healthcare-Services_15

 

Enterprise Workforce Optimization

Aviva
Aviva Workforce Management Case Study

 

CardWorks
CardWorks

 

Carlson Craft
Carlson Craft Success Story – Workforce Optimization

 

City of Tallahassee Utility Services
City of Tallahassee Utility Services

 

Commonwealth Bank of Australia - Workforce Management
Impact 360 Workforce Management in Action: Commonwealth Bank of Australia

 

Commonwealth Bank of Australia - Desktop and Process Analytics
Impact 360 Desktop and Process Analytics in Action: Commonwealth Bank of Australia

 

Contact Centers America
Contact Center Americas

 

CredAbility
CredAbility

 

Hudson Valley Federal Credit Union | Financial Services
Hudson Valley Federal Credit Union

 

Improving Back-Office Efficiency
Back Office Y-Draw

 

Improve Retail Branch Sales
Improve Retail Branch Sales

 

Logica
Logica Success Story

 

Impact 360 Mobile
Verint Impact 360 Mobile

 

Modern Philippines Contact Center BPO
A Day in the Life of a Modern Philippines Contact Center BPO

 

MRIS
MRIS Overview

 

Multi-line Insurer Improves Productivity
Insurer Improves Baco-office Productivity with Workforce Optimization - 3:38 version

 

Personalized Guidance
Personalized Guidance

 

TriNet
TriNet

 

UNISONO
UNISONO

 

USANA Health Sciences
USANA Overview

 

Wells Fargo: Financial Services
Wells Fargo: Financial Services

 

Impact 360 Workforce Optimization
Verint Impact360 Text Analytics

 

Zions Bank
Zions Bank

 

Voice of the Customer

BMO Financial Group
BMO Financial Group

 

Carlson Craft
Carlson Craft Testimonial

 

Enterprise Feedback Management
Enterprise Feedback Management

 

Firstsource
Firstsource

 

Gaining Insight from Verbatim Feedback
Listening to the voice of your customer

 

How listening to the Voice of the Customer can help avoid costly marketing mistakes
How listening to the Voice of the Customer can help avoid costly marketing mistakes

 

The Power of the Voice of the Customer
The Power of the Voice of the Customer

 

Providing Superior Service!
Providing-Superior-Service

 

Putting the voice of the customer to work for you!
Putting the Voice of the Customer to work for you!

 

Securitas Direct
Securitas Spanish

 

Social Media: Harnessing the Opportunity
Social Media: Harnessing the Opportunity

 

Sykes - Success Story
Sykes-Success-Story

 

Sykes - Voice of the Employee
SYKES Success Story -- Voice of the Employee

 

Speech Analytics Technology
Surface Insights with Verint’s Patented Speech Analytics Technology

 

Telefónica O2 Ireland
O2 Ireland Customer Overview

 

TMJ Inc.
TMJ_Eng20140811

 

VWR Success Story - Enterprise Feedback Management
VWR Success Story - Enterprise Feedback Management

 

VWR Success Story – Voice of the Employee
VWR Success Story -- Voice of the Employee

 

Fraud & Risk

Verint Fraud Detection
Verint Fraud Detection

 

Driving Innovation Users Conference

2014 Highlights - Orlando
DI2014_Highlights

 

2013 Highlights - Baltimore
Driving Innovation 2013 Highlights

 

2012 Highlight - New Orleans
Driving Innovation 2012 Highlights

 

2011 Highlights - Las Vegas
2011 Driving Innovation: Verint User Conference Highlights