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New Versions Now Available:

Verint Workforce Optimization and Verint Customer Analytics

This latest release of Verint Workforce Optimization and Verint Customer Analytics offers powerful capabilities for driving smarter engagement with customers, enhancing employee and manager productivity, and delivering real-time guidance and analytics for identifying and addressing potential threats to consumer privacy and security.

From a dynamic, engaging user interface to state-of-the-art customer analytics, these solutions can help your organization deliver omnichannel customer service that's faster, easier, and better — at a reduced total cost of ownership.

Verint 11.2 Overview

Smarter Engagement Icon Smarter Engagement

Verint Workforce Optimization and Verint Customer Analytics can help you capture, visualize, analyze, manage, and improve the consistency, completeness, and context of customer interactions across different communications channels for smarter engagement by:

  • Providing a single, customizable interaction player that works across channels and applications.
  • Capturing, aggregating, and displaying customer journey maps with associated cause-and-effect metrics across channels on an online dashboard.
  • Analyzing phone calls even more quickly and accurately, and categorizing them by theme automatically for quick action.
  • Providing reliable, serviceable, and scalable recording and archiving for omnichannel interactions in diverse environments.

Download the datasheets » Watch the video »

Smarter Engagement

Real-Time Guidance

Real-Time Guidance Icon Real-Time Guidance

Verint Workforce Optimization and Verint Customer Analytics offer real-time guidance that can help employees and managers react quickly and more effectively during customer interactions.

Through voice biometrics and predictive analytic services your organization can authenticate customers and detect fraudulent callers—eliminating frustrating security questions while helping to enhance the customer experience and reduce fraud losses, call duration, and operating costs. Real-time notifications from insights detected during interactions can automatically provide employees with in-the-moment guidance and intelligence. These solutions can help you:

  • Leverage voice biometrics to authenticate customers in real time, without disruption.
  • Reduce call handling costs while improving the customer experience.
  • Identify fraudsters and potentially reduce losses related to fraudulent account takeovers.
  • Deliver next best actions to agents in real time during calls.

Download the datasheets » Watch the video »

Employee Productivity Icon Employee Productivity

Verint Workforce Optimization and Verint Customer Analytics can help you better manage quality and costs in your customer service and customer engagement operations. These powerful solutions can help you maximize employee productivity and drive a continuous cycle of performance improvement by:

  • Providing a unified quality management application for supervisors and employees that facilitates self-evaluation.
  • Offering an intuitive, easily personalized interface that offers ubiquitous, single-click access to employee performance, learning, and coaching history for immediate context when evaluating employees.
  • Using performance management plans to help enhance employee performance in a structured manner.
  • Providing insight into employee productivity and available capacity, with unique productivity effectiveness information.

Download the datasheets » Watch the video »

Employee Productivity

ADDITIONAL RESOURCES

Videos

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Analyst Reports

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Verint Workforce Optimization

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Verint Cloud Workforce Optimization

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Verint Branch Workforce Optimization

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Verint Back-Office Workforce Optimization

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Contact

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Contact us

1-800-4Verint (1-800-483-7468)

Aberdeen

Aberdeen Group

Contact Center Workforce Optimization: Secrets to Unlock Agent Productivity & Performance:

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Ventana

Ventana Research

Workforce Optimization Vendors Rated in 2015 Ventana Research Value Index:

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Verint Engagement Analytics

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Verint Call Recording

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Verint Speech Analytics

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DPA BackOffice

Verint Back-Office Desktop and Process Analytics

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DPA Branch

Verint Branch Desktop and Process Analytics

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DPA Contact Center

Verint Contact Center Desktop and Process Analytics

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Identity Authentication

Verint Identity Authentication

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Verint Performance Management

Verint Performance Management

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Verint Quality Management

Verint Quality Management

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Verint Workforce Management

Verint Workforce Management

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