Verint Workforce Optimization and Verint Customer Analytics can help you capture, visualize, analyze, manage, and improve the consistency, completeness, and context of customer interactions across different communications channels for smarter engagement by:
Verint Workforce Optimization and Verint Customer Analytics offer real-time guidance that can help employees and managers react quickly and more effectively during customer interactions.
Through voice biometrics and predictive analytic services your organization can authenticate customers and detect fraudulent callers—eliminating frustrating security questions while helping to enhance the customer experience and reduce fraud losses, call duration, and operating costs. Real-time notifications from insights detected during interactions can automatically provide employees with in-the-moment guidance and intelligence. These solutions can help you:
Verint Workforce Optimization and Verint Customer Analytics can help you better manage quality and costs in your customer service and customer engagement operations. These powerful solutions can help you maximize employee productivity and drive a continuous cycle of performance improvement by: