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AdviceLine

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Managing your enterprise to achieve business goals can be a daunting task.

You're faced with constant changes and are often expected to do more with less.  You have ideas about how to address these challenges, but you also have a looming set of questions - and there's a lot riding on the answers.

That's why Verint Systems offers AdviceLine, an "ask the expert" service designed specifically to provide you with quick guidance on operational or business practice questions about your contact center, branch, or back-office operations.  AdviceLine provides you with one-hour, one-on-one sessions with an experienced consultant on a wide range of operational topics.

If your company has purchased AdviceLine and you would like to schedule a session, please fill out and submit the contact form here.

AdviceLine Topics

Workforce Management
  • Multi-contact scheduling
  • Agent skill
  • Service goals
  • Work rules
  • Queue consolidation
Business Best Practices
  • Outsourcing/homeshoring
  • Flexible shifts
  • Balancing workload
  • Long-term planning
  • Staff turnover
Technology Expertise
  • Analytics
  • Multi-contact integration
  • Site consolidation
  • Network topography
  • Hardware consolidation
Quality and Performance Optimization
  • Performance calibration
  • KPI design
  • Staff training
  • Supervisor coaching
  • Identifying top performers


Resources

Download the datasheet:

Verint AdviceLine  »