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Verint in the News

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FEBRUARY

Surrender Your Desk: It's Time To Let The Robots Take Over
benzinga.com
February 27,2017

The Rise of Facebank – Why Social Banking is Here to Stay
Fintech Finance
February 27, 2017

Recipients of the 2017 CUSTOMER Products of the Year Award Announced
CUSTOMER Magazine
February 24, 2017

Verint Adds OpinionLab for Deeper Omni-channel Customer Engagement
Technology Evaluation Centers
February 23, 2017

Hardware.com.br Interviews: Ronaldo Stanzione, Verint Brazil Country Manager (Portuguese)
Hardware.com
February 22, 2017

79% Of Consumers Want A Human Option For Customer Service
Retail Touchpoints
February 20, 2017

We Like to Talk with People on the Phone
One-Minute Marketer
February 16, 2017

The Fourth Industrial Revolution Has Begun (Portuguese)
HSM Management
February 15, 2017

The 2017 State of the Speech Technology Industry: Speech Analytics
Speech Technology
February 6, 2017

Study Reveals Increased Wear of Consumers with Digital Channels (Portuguese)
IP News
February 6, 2017

Verint Celebrates Achievements (Portuguese)
Callcenter.inf.br
Febr4uary 6, 2017

Are Chief Marketing Technologists Key to Customer-Centricity?
MyCustomer
February 6, 2017

Verint Customer Experience Program Receives New Honors (Spanish)
Contactforum.com
February 2, 2017

A Tool for Positive Change: Five Tips for Building a Customer Journey Map
CustomerThink
February 2, 2017

Verint Recognized in DMG Consulting's Workforce Optimization Report
Workforce Optimization Software
February 1, 2017

Digital Feedback Management: The Next Chapter for Customer Service
Contact Center Pipeline
February 1, 2017

JANUARY

Verint Partners with Content Guru
Speech Tech Mag
January 30, 2017

Is there Common Ground between Customers and Brands on what Loyalty Means?
Blogorama
January 30, 2017

Customers Using Digital Channels Are More Likely to Switch Providers (Portuguese)
ComputerWorld
January 30, 2017 

Digital Consumers Are More Likely to Switch Providers (Portuguese)
IT Forum 365
January 30, 2017 

Study Reveals Greater Wear Among Digital Consumers (Portuguese)
E-commerce Brazil
January 30, 2017

Digital Channel Favors Supplier Exchange, Concludes Survey (Portuguese)
TI Inside Online
January 27, 2017 

Digital Customers Less Loyal
Media Post
January 25, 2017

Digital Engagement for the Win
BPA Quality
January 25, 2017

Customer Retention, Increasingly Difficult With the Digital Age: Study (Spanish)
ComputerWorld Mexico
January 23, 2017 

Human Interactions Drive Higher Loyalty Among Digital Consumers
Fierce Retail
January 23, 2017

Top 10 Hot Artificial Intelligence (AI) Technologies
Forbes
January 23, 2017

CustomerThink Names 12 Global Thought Leaders as Advisors for 2017
CustomerThink
January 20, 2017

Balancing the Digital Demand with Human Touch
Fast Moving
January 19, 2017

Is the High Street Fighting Back?
Retail Gazette
January 19, 2017

A Wake-Up Call For Brands
Business LIVE
January 19, 2017

Digital-First Customer Survey Finds Customer Service Automation May Impact Churn
CDG Portal
January 18, 2017

Getting The Balancing Right Between The Digital Demand And The Human Touch
Global Banking & Finance Review
January 17, 2017

Online Shopping Erodes Brand Loyalty
ShopSafe
January 17, 2017

Balancing the Digital Demand With the Human Touch
Business & Finance
January 16, 2017

Clear Winners in the Digital World Offer Better Platforms Related to Customer Personalization 
Loyalty360
January 16, 2017

Study Shows Keys to Customer Retention for Online and In-Store Retailers
Inc.
January 16, 2017

Global Study by Verint Finds Higher Attrition Among Digital Consumers
DataQuest
January 13, 2017

10 Mind-Boggling Digital Marketing Stats From This Week
Econsultancy
January 13, 2017

Analytics and CX - Market Trends 2017
Silicon India
January 12, 2017

Consumers Who Do Business Through Digital Channels More Likely to Swap Providers, Verint Study Shows
Retail Times
January 12, 2017

Global Study Finds Higher Attrition Among Digital Consumers
eContent
January 12, 2017

Do online shoppers have loyalty in mind?
MediaAvatarme.com
January 12, 2017

Study: Digital shoppers less loyal
BizReport
January 11, 2017

Global Study Finds Higher Attrition Amongst Digital Consumers
Call Centre Helper
January 11, 2017

Global Study by Verint Finds Higher Attrition Among Digital Consumers
FinTech Finance
January 11, 2017

Digital Dilemma
Digitalisation World
January 11, 2017

Verint: The Human Touch, Central to the Customer (Spanish)
Prensario TI
January 11, 2017  

Verint Global Study Notes Increased Wear Among Digital Consumers (Spanish)
Call Center News
January 11, 2017

BGL Group Reaps Benefits From Speech Analytics Project
Insurance Business
January 11, 2017

UK Insurance Group Targets Savings Through Speech Analytics Project
Life Insurance
January 10, 2017

New Verint App Extends Employee Engagement Capabilities on Mobile Devices
KMWorld
January 6, 2017

Still Just Upgrading Touchpoints? Create Future Journey Maps for Real Value
CustomerThink
January 6, 2017

What Will Be the Single Biggest Security Threat of 2017?
IDG Connect
January 5, 2017

Verint Introduces Mobile Work View App for Optimizing Workforce Capabilities
MarTech Advisor
January 5, 2017

Verint Launches Mobile Work View
SmartCustomerService.com
January 4, 2017

Verint's New WFO App Promotes Safe BYOD Practices
Workforce Optimization Software (TMC)
January 4, 2017

The Year Ahead: 17 on ’17 (PDF)
Contact Center Pipeline
January 1, 2017

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