"How to Stay Ahead this Shopping Season: Insights from Business Intelligence"
November 7, 2013 - 2:00pm - 3:00pm (ET)
Verint presented a webinar that addressed the best ways to maximize sales and minimize shrinkage using state-of-the-art intelligence and surveillance technology. With the holiday shopping season right around the corner, learn how you can prepare your store for success.
“The State & Local Balancing Act: Big Data Hype vs. Reality”
October 2, 2013 - 3:30pm - 4:30pm (ET)
Verint was a guest big data expert for the Criminal Justice Information System (CJIS) Group's webinar The State & Local Balancing Act: Big Data Hype vs. Reality. This free webinar addressed the best practices for agencies to uncover and eliminate waste and fraud, and make better sense of their data.
“Security Essentials for Banks and Financial Institutions: What You Need to Know to Stay Ahead ”
September 17, 2013 - 2:00pm - 3:00pm (ET)
Verint and guest speaker, John Buzzard, fraud expert and Client Relations Manager for FICO’s Card Alert Service program, discuss effective tools to protect financial institutions against fraud and security threats. Learn how the Nextiva portfolio can help increase security for thousands of geographically dispersed sites, individual facilities, ATMs, cash vault operations, and data centers.
“Be Prepared for the Unexpected: Overcome Roadblocks to Provide a Safe and Secure Environment.”
August 21, 2013 - 2:00pm - 3:00pm (ET)
Verint's exclusive webinar delves into how airports can take more aggressive action towards combating potential threats with innovative technology. Learn how video management software and physical security information management technology can help enhance situation awareness, respond to events in real time and plan for the unknown.
"Using Integrated Audio and Video Technology to Gain "Inmate Intelligence"
July 23, 2013 - 2:00pm - 3:00pm (ET)
Verint's exclusive webinar explores how correctional facilities can take more aggressive action towards combating potential threats with innovative technology. Learn more about the latest platform from Verint – our Nextiva® Inmate Intelligence™ solution – that combines audio and video sources to deliver real-time intelligence.
"Leverage Your Secret Superpowers to Drive Customer Success"
June 18, 2013 - 1 p.m. ET
Presented by Oscar Alban and Daniel Ziv. Wouldn’t it be great if you were a ‘superhero’ at your organization – where you save the day by resolving problems quickly? …surfacing unknown issues and taking swift action? …driving customer experience excellence by keeping your customers happy and loyal? Join us to learn the 5 ways to deliver superhuman results for your organization.
Webinar: The Branch of the Not-So-Distant-Future: Is It For Real This Time?
June 27, 2013 - 1:00 p.m. - 2:00 p.m. ET
Join us for a complimentary webinar with Bob Meara, Senior Analyst in Celent’s Banking Group, to learn:
- How retail banking channel usage and customer preferences are changing.
- Research supporting the belief that the industry is at a tipping point.
- Why talk of the "branch of the future" will finally be accompanied by action.
- What some of the near-term changes may look like.
Don't miss this valuable webinar and learn how your financial institution can use today's changes in channel usage and preferences to evolve their brick-and-mortar strategy with a "branch of the future" model delivered in the market.
Previously Recorded: Building Your Enterprise Risk Strategy
May 21, 2013 - 2 p.m. ET
Tracking compliance and fraud activity in an ever-changing world of regulations—and an unprecedented number of fraudsters—are some of the biggest challenges facing companies today. Organizations are building roles and responsibilities with extraordinary speed to address these risks. Even if you have not been tasked with helping build a RISK STRATEGY, you will want to participate in this informative session on how you can help detect and prevent internal and external fraud, as well as manage operational, financial and compliance-related risks.
Previously Recorded: TSIA and Verint “Empowering Agents with Real-Time Guidance”
April 18, 2013 - 2 p.m. ET
Roger Woolley—vice president, solutions marketing, Verint—will join John Ragsdale—vice president, technology research at the Technology Services Industry Association (TSIA)—for an interactive webcast focused on agent empowerment through real-time guidance. During this session, attendees will learn how to design, implement and measure an effective guidance strategy. They’ll also find out how personalized guidance tools can help optimize the customer experience by providing front-line agents and support technicians with contextual desktop prompts and guidance during common customer process flows.
Previously Recorded: What You Can Do About Fraud and Compliance
March 28, 2013 - Hosted by CRMXchange
Join Verint Systems for an interactive, rapid-fire panel discussion and learn:
- How required compliance with consumer protection regulations spans the globe.
- Why customer service, back office, and branch operations all have a stake in the compliance game.
- Which six departments in an organization account for about three-quarters of all fraud.
- What actions you can take today to help your organization address compliance and fraud.
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Previously Recorded: The Path to Customer Service Excellence and How to Get There
March 19, 2013
Whether just starting a customer experience program or looking to take yours to the next level, it’s important to always be thinking about how you can deliver the best possible experience for your customers.
Previously Recorded: Customer Service Success - Focus on Metrics That Matter
February 19, 2013
Learn how you can implement effective customer service metrics in your organization. Hear from Forrester Research principal analyst Kate Leggett, as she discusses results from a recent independent research report by Forrester Research.
Previously Recorded: PCI 101 - Mastering the Fundamentals
January 29, 2013
To learn the latest on PCI security standards and how you can help your company initiate a program—or take your existing initiative to the next level—we invite you to join the complimentary webcast "PCI 101: Mastering the Fundamentals."
Previously Recorded: Surprising Strategies for Contact Centers in 2013
January 29, 2013
Hear surprising Saddletree Research survey results that are sure to impact and influence the direction of the contact center industry this year.