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Verint in the News

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October

Despite Digital Convenience, Customers Want Personal Contact
Fast Moving
October 31, 2016

New Global Study Reveals Resounding Need for Human Touch in Today’s Digital First World
eBizRadio
October 31, 2016

80% of Consumers Value Human Service Over Digital
My Customer
October 31, 2016

Digital Lives Still Need Human Touch
Gadget
October 31, 2016

Four in Five Prefer Humans to Bots for Customer Service
Digital Strategy Consulting
October 31, 2016

‘Tipping Point’ Between Traditional and Digital Service Identified by Verint…
Call Centre Summit
October 31, 2016

Ricky Don’t Lose that Number
Destination CRM
October 28, 2016

Verint Discovers Contact Complexity Affects Tipping Point   
Contact Center World
October 28, 2016

Council Boosts Digital Citizen Service and Engagement Outcomes with Verint Solution
Call Centre Helper
October 28, 2016

New Global Study from Verint Reveals Customer Service and Channel
Call Centre Helper
October 27, 2016

New Study Reveals Customer Service and Channel Preferences
eContent Magazine
October 27, 2016

Banks Are Going Digital, but All Consumers Want is Human Interaction
Business Matters
October 27, 2016

Human Interaction Still Valued by Holiday Season Shoppers
Business Advice
October 27, 2016

Digital Push and Branch Closures May Backfire for Banks
Growth Business
October 27, 2016

Human Customer Service Still Preferable in a Digital World
Business Info Magazine
October 27, 2016

Human Interaction Still Vital in Customer Service
IT Web
October 27, 2016

Human Contact Critical for Consumers
IT - Online
October 26, 2016

As Mastercard Launches AI, Research Suggests Consumers Prefer Human Interactions
Marketing Week
October 26, 2016

In Digital Age, Customers Still Want Human Touch
Finextra
October 26, 2016

How to Boost the Engagement of Consumers with Customer Communities
TI Inside
October 26, 2016

Engaging with Client Communities
Callcenter.inf.br
October 20, 2016

Capturing the Voice of the Customer Requires Great Surveys
BPA Quality
October 20, 2016

How to Drive Engagement with Customer Community
IT Forum 365
October 17, 2016

Verint, Recognized in Customer Experience and Product Satisfaction
Prensario TI
October 10, 2016

Verint Excels in Speech Analytics
Callcenter.inf.br
October 5, 2016

New Research Recognizes Verint Speech Analytics with High Marks in Customer and Product Satisfaction
Telecom
October 4, 2016

Transforming the Customer Experience to the Challenges of Today's Market
Contact Forum
October 1, 2016

September

How to Design and Build a Great Survey: 10 Lessons Learned from Voice of the Customer Trenches
CustomerThink
September 29, 2016

When Robots Do the Manual Work, Employees and Customers Win
Super Access Info
September 28, 2016

Interview With Anil Chawla, MD, Verint Systems
M2M Cafe
September 26, 2016

Verint is Recognized as Leader in Workforce Optimization
Prensario TI Latin America
September 26, 2016

Verint is Recognized by Forrester as a Leader for Workforce Optimization Suites
Silikn
September 26, 2016 

Verint Achieved First Place in the Ranking of WFO in Ventana Research
ContactForum
September 24, 2016

Ventana Highlights Verint in WFO
Callcenter.inf.br
September 23, 2016

Verint Named Leader for Workforce Optimization Suites
Revista Call Center
September 23, 2016 

What We Learned From Collecting Every Customer Engagement and Loyalty Stat for Three Years
MarketingProfs
September 21, 2016

Verint Partners with TeleTech on WFO and Analytics
DestinationCRM
September 19, 2016

Verint Adds Robotic Process Automation to Its Portfolio
Information Management
September 19, 2016

Verint Launches Automation Solutions to Increase the Quality of Customer Experience
TI Inside
September 19, 2016

ABN AMRO Heightens Customer Service and Employee Engagement With Verint Solutions
Global Banking & Finance Review
September 16, 2016

Verint Partners with TeleTech on WFO and Analytics
Smart Customer Service
September 13, 2016

Are Ecommerce Customer Retention Strategies Improving?
Clickz
September 1, 2016

5 Ways to Cultivate Leadership Support for Customer Experience
CustomerThink
September 1, 2016

August

Pinpoint Your Customers’ Pain Points for Game Changing CX
CMSWire
August 28, 2016

Verint: More Analysis of Real-Time Speech Analytics
Prensario TI Latin America
August 26, 2016

CUSTOMER, TMC Reveal Speech Technology Excellence Award Winners
CUSTOMER Magazine
August 25, 2016

CX M&A Ramps Up
CUSTOMER Magazine
August 25, 2016

Compliance Solutions
CUSTOMER Magazine
August 25, 2016

Verint Launches Real-Time Speech Analytics for Customer Engagement
CIO Today
August 25, 2016

Verint Solutions are Already in the Cloud
Info Channel
August 25, 2016

Verint Optimizes Real-Time Speech Analytics
KMWorld
August 24, 2016

Verint Launches Real-Time Speech Analytics
Smart Customer Service
August 24, 2016

Technical Tools and the Customer Craftsman - Advancements in the Digital Age
Csuite
August 23, 2016

New, Unified Platforms Needed
COVER
August 23, 2016

Admiral Boosts Customer Engagement with Speech Analytics
Insurance Business
August 23, 2016

Admiral Group Drives Improvements in Customer Engagement with Verint Solutions
Fintech Finance
August 23, 2016

Weathering the Disruptive Storm and Preventing Customers From Jumping Ship
Fintech Finance
August 22, 2016

Insurance Specialist Drives Improvements with Verint Solutions
Call Centre Helper
August 22, 2016

How Banks Can Weather the Storm
IT - Online
August 17, 2016

Verint Enhances its Portfolio of Customer Engagement Optimization
Prensario TI Latin America
August 16, 2016

Verint Offers its Full Portfolio of Customer Engagement Optimization Solutions in the Cloud
elcontact.com
August 15, 2016

Verint Launches Robotic Process Automation
IT - Online
August 12, 2016

What To Do When the CEO Says “No” to Your CX Business Case
CustomerThink
August 3, 2016

Data Nirvana: Analytics in the Contact Center and Beyond
Contact Center Pipeline
August 1, 2016

The 2016 Speech Industry Star Performers: Verint
Speech Technology Magazine
August 1, 2016

July

Biometrics in the Call Centre Can Combat Digital Fraud
RNews
July 27, 2016 

Verint Launches Robotic Process Automation Solution
CXOtoday.com
July 22, 2016 

New Verint Robotic Process Automation Solution Could Help Optimize Customer Engagement
MyInforms.com
July 22, 2016 

Leveraging the Summer 2016 Olympics in Your Gamification Program to Motivate Employees
Insurance Innovation Reporter
July 22, 2016 

Verint Launches Robotic Process Automation Solution 
Dataquest
July 21, 2016 

Verint Launches Robotic Process Automation Solution
Call Centre Helper
July 21, 2016 

Verint Launches Robotic Process Automation Solution
Voice & Data
July 21, 2016  

Verint Brings Robotic Automation Solution for Enterprises
M2M Cafe
July 21, 2016 

Verint Launches Robotic Process Automation Solution
India Infoline News Service
July 21, 2016

Verint Releases Robotic Process Automation Solution 
Insurance Innovation Reporter
July 20, 2016 

Verint Launches Robotic Process Automation Solution to Help Drive Productivity, Reduce Costs and Support Regulatory Compliance
FreshNews.com
July 20, 2016 

Verint Launches Robotic Process Automation
SmartCustomerService.com
July 20, 2016

Verint Launches Robotic Process Automation Solution to Automate Routine Tasks
KM World
July 20, 2016  

Verint Gives Awards to its Partners
Prensario TI
July 19, 2016

Ways to Bust Through a Customer Satisfaction Plateau
CustomerThink
July 9, 2016

Cyber-breaches Lead to Real Loss of Business
IT-Online
July 8, 2016 

How to Become a Business High-flier Like Virgin Atlantic
Real Business
July 5, 2016 

Artificial Intelligence and the Future of Work
1to1 Media
July 4, 2016 

What Do Business High Flyers Have in Common? They All Get Customer Engagement Right
Information Age
July 1, 2016 

Engage and Knowing the Customer?
Consumidor Moderno
July 1, 2016 

Molly Fletcher Participates in Engage 2016
Consumidor Moderno
July 1, 2016 

The Factory of Actionable Intelligence is Verint
Consumidor Moderno
July 1, 2016 

The Potential of the Voice Channel for Businesses
Consumidor Moderno
July 1, 2016 

How Does Speech Analytics Help Verizon?
Consumidor Moderno
July 1, 2016

June

Hear That? It’s the Evolution of Customer Service Calls
1to1 Media
June 30, 2016

How to Win Customers in the Digital Age: Engage 2016
Contact Forum
June 30, 2016 

Atento Receives Top Global Award Verint Customer
Contact Forum
June 29, 2016 

Verint Engage, More Synergy in Intelligence and Security
Prensario TI
June 28, 2016 

Verint Presents Awards at Annual Summit
Call Centre Helper
June 28, 2016

Atento Receives Global Customer Award
Revista Call Center
June 28, 2016

Verint Engage 2016: Experience the Commitment
Prensario TI
June 27, 2016

Engage 2016: Verint Global Customer Conference
Contact Forum
June 22, 2016

Verint Rolls Out Cloud For its Whole Portfolio
IT-Online
June 17, 2016

New Voice Recognition Technologies to Bring Call Centres Woes to an End
TechSmart
June 17, 2016

How Do You Measure and Improve Customer Loyalty?
Clickz
June 16, 2016

Fighting Card Fraud with Voice Biometrics
BAI Banking Strategies
June 15, 2016

Ryan Hollenbeck, Senior Vice President, Global Marketing, Verint
CRM Xchange
June 14, 2016

Verint Completes Its Cloud Migration
SmartCustomerService.com
June 7, 2016

Verint Systems Releases Customer Engagement Portfolio on the Cloud
KM World
June 6, 2016 

RedOwl to Gain Verint Call Recording, Voice Analytics
TMCnet
June 2, 2016

May

Customer Communities
Contact Center Pipeline
May 2016 Issue

Workforce Optimization in the Could: Types, Advantages, Adoption
Contact Center Pipeline
May 2016 Issue

Verint Updates Telligent Community
TMCnet
May 27, 2016

Weathering The Disruptive Storm And Preventing Customers From Jumping Ship
Global Banking & Finance
May 27, 2016

RedOwl/Verint Partnership Designed to Improve Regulatory Compliance
Bankless Times
May 26, 2016

Gartner Recognizes Verint in the Magic Quadrants for CRM and WFO
Contact Forum
May 25, 2016 

Verint Updates Self-Service Portfolio with Community Software Enhancements
KM World
May 23, 2016

Workforce Optimization
CUSTOMER Magazine
May 23, 2016

Verint Enriches Self-Service Portfolio with Community Software Enhancements
Martech Advisor
May 19, 2016

Verint Enriches Self-Service Portfolio with Community Software Enhancements
TMCnet
May 19, 2016

Verint Appears in Two Magic Quadrants
IT - Online
May 18, 2016

Verint Upgrades Telligent Community
Destination CRM
May 18, 2016

Understand the Audience of 2020
IT - Online
May 16, 2016

Verint Recognized Again by Gartner’s Magic Quadrant
Call Centre Helper
May 13, 2016

How to Survive in the Fiercely Competitive Online Marketplace
Lowvelder
May 12, 2016

Verint Improves Mobile Customer Engagement
KM World
May 10, 2016

Verint Recognized for Recording Innovation
TMCnet
May 10, 2016

Verint Updates Its EFM Solution
Destination CRM
May 5, 2016

Verint Adds to Enterprise Feedback Management Solution
Call Centre Helper
May 5, 2016

Verint: More Value in Analytics
Prensario TI
May 5, 2016 

Verint Enhances Enterprise Feedback Management Solution
BDaily
May 5, 2016

Verint Announced Interoperability with EMC to Provide Storage Solutions in Cloud
IT Candino
May 4, 2016

April

New Interoperability Test Enhances Workforce and Customer Engagement
CIO Review
April 29, 2016

Verint, EMC Announce Interoperability Pact
TMCnet
April 28, 2016

Jumping Through Digital Hoops to Understand the Audience of 2020
Digitalisation World
April 26, 2016 

The Human Element Still has Merit
1to1 Media
April 25, 2016

Verint Workforce Optimization Solutions Interoperable with EMC Cloud Storage
KM World
April 24, 2016

Verint Proves Interoperability with EMC
SmartCustomerService.com
April 22, 2016 

How to Adapt Fast to the Digital-Oriented Mind-set of Younger Customers
Information Age
April 20, 2016 

Customer Data Collection: How to be Trustworthy and Transparent
MyCustomer
April 18, 2016 

I Have a Facebook Account… So Why Do I Need An Online Community?
Loyalty360
April 17, 2016 

MarketsandMarkets Values Speech Analytics Industry at $1.6 Billion by 2020
Speech Technology Magazine
April 15, 2016 

Verint Participates in Andean Congress of Contact Centers and CRM  
elContact.com
April 15, 2016 

Insurers Need to Rethink Millennial Engagement
IT - Online
April 14, 2016 

Verint's WFM Receives Top Scores in Customer Satisfaction Ratings
TMCnet
April 14, 2016

Verint is Recognized by DMG Consulting LLC
Prensario TI
April 13, 2016  

Verint is Recognized as One of the Main WFM Suppliers
EF
April 11, 2016 

Verint Among the Main WFM Providers
IT Candino
April 9, 2016  

A Step Forward or Back?  
callcenter.inf.br
April 8, 2016 

5 Tips to Engage Buyers
BDaily
April 7, 2016 

The Right Data Can Drive Customer Action
Direct Marketing News
April 6, 2016 

Trends 2016: The different layers of Big Data Analytics
Cyber Media
April 5, 2016 

Interview with Dave Capuano, Global Vice President, Integrated Marketing, Verint
Martech Advisor
April 4, 2016 

Verint Announces Innovation in Workforce Optimization 
CIO Peru
April 4, 2016  

The Game of Authentication and Fraud Detection
Contact Centres
April 1, 2016

March

Are you Competing on Customer Experience to Keep Up, Get Ahead, or “Leave a Dent”?
Customer Think
March 29, 2016

One Way You can Drive More Sales
Business Matters
March 23, 2016

Guess Who? – Authentication and Fraud Detection
Business Daily
March 23, 2016

Progress vs. Perfection: Setting Realistic Expectations
Loyalty360
March 22, 2016

Gamification Features for WFO Software
Call Centre Helper
March 22, 2016

Verint Gains Innovative Products through Acquisition of Contact Solutions
Ventana Research
March 18, 2016

b-next Enters into Global Partnership with Verint
Business Daily
March 17, 2016

B-next Partners with Verint
SmartCustomerService.com
March 16, 2016

The Customer Relations Side of Verint – Finding Back Office Solutions
Benzinga
March 12, 2016

Call Center Services Week in Review
TMCnet
March 12, 2016

The Voice of Reason: How Voice Authentication Could Help Fight Identity Fraud
Information Age
March 11, 2016

Verint Evolves Customer Engagement Strategy with Acquisition of Contact Solutions
Loyalty360
March 11, 2016

Authentication and Fraud Detection
Professional Security Magazine
March 11, 2016

Verint Named Winner on the 2016 CRM Watchlist
TMCnet
March 10, 2016

Software Update Harnesses Community of Users
Call Centre Helper
March 9, 2016

TMC Announced Internet Telephony Product of the Year Award Winners
TMCnet
March 8, 2016

Banking Customers Want More Control
IT-Online
March 3, 2016

Verint Comes Up With A Slew Of New Announcements
CXOtoday.com
March 2, 2016

Verint Acquires Customer Care Specialist Contact Solutions
eWeek
March 1, 2016

KMWorld 100 COMPANIES That Matter in Knowledge Management
KMWorld
March 1, 2016

One Tough Question: Data/Analytics 2016 (Page 9)
DMNews
March 2016

February

Maintaining PCI DSS Compliance in the Contact Center
Contact Center Pipeline
February 2016

Texting with Customers
Contact Center Pipeline
February 2016

The Customer Has Spoken. What are You Doing About It?
Software Magazine
February 2016 Issue (Page 23)

Maintaining PCI DSS Compliance in the Contact Center
Contact Center Pipeline
February 2016 Issue

Texting with Customers
Contact Center Pipeline
February 2016 Issue

Speech Analytics: Have You Ever Heard a Smile?
Enterprise Connect
February 29, 2016

Verint Acquires Contact Solutions
Prensario TI
February 29, 2016

Omnichannel Experience Week in Review
Omnichannel Experience
February 27, 2016

Verint Acquires Contact Solutions
Unified Communications Strategies
February 25, 2016

Verint Systems Acquires Contact Solutions: Amalgamation of Actionable Intelligence & Customer Engagement
Analytics India
February 25, 2016

Verint Acquires Contact Solutions to Enhance its Efforts
Workforce Optimization Software
February 25, 2016

Verint Systems Buys Virginia Cloud, Mobile Company
Newsday
February 24, 2016

Half of Consumer Suspicious About Security of Personal Data
Call Centre Helper
February 24, 2016

Verint Buys Virginia ‘Customer Care’ Firm
Innovate LI
February 23, 2016

TermSheet – Tuesday, Feb. 23, 2016
Fortune
February 23, 2016

The 2016 CRM Service Leaders: Workforce Optimization
CRM Magazine
February 22, 2016

The 2016 CRM Service Leaders: Enterprise Feedback Management
CRM Magazine
February 22, 2016

The 2016 CRM Service Leaders: Contact Center Search
CRM Magazine
February 22, 2016

Verint Extends Actionable Intelligence Vision, Adding Real-Time, Contextual Self-Service Software
Customer Think
February 22, 2016

Cloud-Based Customer Service and Customer Experience: Verint’s Acquisition of Contact Solutions
Constellation Research
February 22, 2016

Verint Extends Omnichannel Customer Engagement
KM World
February 22, 2016

Verint Systems (VRNT) Announces Acquisition of Contact Solutions
Street Insider
February 22, 2016

News: Verint Extends Actionable Intelligence Vision
Contact Center World
February 22, 2016

Verint Successfully Procures Contact Solutions, Extends Cloud and Customer Analytics
BIS Infotech
February 22, 2016

Verint Improves Performance Management
IT - Online
February 22, 2016

Verint Acquires Contact Solutions
Smart Customer Service
February 22, 2016

Elevating Customer Engagement Optimization
TeleQuest
February 20, 2016

What Comes First – Process Optimization or People Optimization?
Management Issues
February 19, 2016

Verint Enhances Workforce Optimization Software
BDaily
February 18, 2016

Innovations in Performance Management Headline Latest Release of Verint Workforce Optimization
Contact Centre News
February 17, 2016

Financial Services Group Deploys WFM
Call Centre Helper
February 17, 2016

And the winners of the 2016 CRM Watchlist are...
ZD Net
February 16, 2016

Verint Updates Performance Management
Smart Customer Service
February 16, 2016

The 2016 State of the Speech Technology Industry: Speech Analytics
Speech Technology Magazine
February 15, 2016

Why My Company Is On The Cutting Edge: Testimonials From Organizations In The Customer Care Arena
Call Center Times
February 8, 2016

TMC Announces 2016 INTERNET TELEPHONY Product of the Year Award Winners
TMCnet.com
February 5, 2016

Verint Steps Up Customer Engagement Optimization with Telligent
Workforce Optimization Software
February 4, 2016

Keys to Great Customer Service: Simple, Fast, Direct [Report]
Paper Blog
February 2, 2016

What’s the Key to Great Customer Service?
Marketing Profs
February 2, 2016

January

Ranking: Verint is Among the 100 Biggest Software Suppliers in the World
Bit Magazine
January 28, 2016 

Overcoming 4 Obstacles That Stall Financial Customer Experience
1to1 Media
January 25, 2016

Security in 2016: Looking Back and Looking Forward
1to1 Media
January 19, 2016

Verint Upgrades Telligent Community Platform
eWeek
January 21, 2016

TMC Presents the CUSTOMER Product of the Year Award Winners
CUSTOMER magazine
January 21, 2016

Telligent Community Gets First Upgrade Since 2015
The Mad Marketer
January 21, 2016

Verint and Squiz Partner Up, Target Government Bodies
Channel Life
January 21, 2016

Study: Companies Need to Better Educate Privacy-Wary Consumers
TMCnet.com
January 20, 2016

Verint Updates Telligent Social Community Software
Destination CRM
January 19, 2016

Verint Advances Customer Optimization Portfolio With New Release of Telligent Social Community Software
Martech Advisor
January 19, 2016

Verint Announces New Release of Telligent Social Community Software
eContent
January 19, 2016

Biometrics and Banking, Fingerprint Authentication, Wearables and Security Applications Most Popular This Week
Biometric Update
January 17, 2016

2016: Which Way is the Wind Blowing?
IT Pro Portal
January 17, 2016

Client-Oriented Culture
Callcenter.inf.br
January 15, 2016 

Verint Customer Engagement Optimization Implemented by Top Global Public Pension Fund
TMCnet.com
January 14, 2016

Guess Who? The Game of Authentication
Biometric Update
January 14, 2016

Verint: 2016: Which Way is the Wind Blowing?
Contact Centre News
January 14, 2016

Consumer Concerns Over Data Privacy
Call Centre Helper
January 13, 2016

Personalization Could Help Customers Forgive Bad Brand Experiences
Computer Weekly
January 12, 2016

Verint: Most Suspicious of Online Security
BizReport
January 11, 2016

97% of Consumers ‘Don’t Trust Utilities with Their Data’
Utility Week
January 11, 2016

SA's Consumers Suspicious Over Data Use
IT Web
January 11, 2016

Brands Need to Work for Consumer Trust
Media Post
January 8, 2016

Nearly Half of Consumers are Suspicious About Data Privacy
Destination CRM
January 8, 2016

63% of Consumers Worried About How Companies Use Their Data
IT Pro
January 8, 2016

Verint is Workforce Optimization Market Share Leader
TMCnet.com
January 7, 2016

Consumers Expect Organizations to be More Transparent on Use of Their Data
Engage Customer
January 7, 2016

Shoppers Have Serious Data Doubts
Retail Systems
January 7, 2016

Putting Communities at the Heart of Your Customer Services Ecosystem
Digital Marketing Magazine
January 4, 2016