Verint Enriches Self-Service Portfolio with Community Software Enhancements
Advancements Simplify Information Sharing and Organization of Knowledge and Content, Enhancing Navigation, Collaboration and Engagement in Customer and Employee Communities
MELVILLE, N.Y., May 18, 2016 — Verint® Systems Inc. (Nasdaq: VRNT) today announced enhancements to its Telligent Community™ solution, making information sharing and collaboration faster and easier than ever before. These latest advancements build upon Verint’s growing self-service solution set, which is part of the company’s broader Customer Engagement Optimization™ portfolio.
As noted in Forrester Research, Inc.’s report Predictions 2016: Social Gets Reinforcements—which highlights results from one of the firm’s North American Consumer Technographics® Customer Life Cycle Surveys—“Most consumers use social media to interact with or learn about brands: Three-quarters read peer reviews on products or services, half use social media to get help with a product or service, and 45 percent agree that social media allows them to show their support for their favorite brands.”1 The report also notes that “In 2016, social marketers will put renewed focus on branded communities and blogs.”2
Simplified Knowledge for Customer and Employee Communities
The most recent additions to Telligent Community are designed to simplify knowledge and content organization, making it easier to navigate, search, collaborate, and engage on content and topics of interest. The solution also now includes capabilities to promote forum discussions into ideas that can be voted on, SEO enhancements to better manage and publish content, and advancements to the content authoring experience, enabling users to easily copy/paste images to more quickly build compelling content. Additionally, the solution includes productivity enhancements to the widget studio development environment, such as auto-complete and more advanced debugging tools. These advancements became available in March 2016 and follow a host of other enhancements to Telligent Community, as announced earlier this year.
“In this latest version of Telligent Community, we’ve introduced a series of productivity enhancements that our customers told us would make their jobs easier and enable them to spend more time interacting with customers in their communities,” says Rob Howard, vice president and general manager, social communities, Verint Enterprise Intelligence Solutions™. “These advancements will enable our users to speed the flow of information sharing among community members, helping customers achieve their ultimate goals around information sharing, collaboration and engagement.”
Telligent, which became part of Verint in 2015, comprises a community software platform that is available in SaaS, on-premises and CaaS deployment models. With Telligent Community, customer service and digital marketing organizations within a business can create compelling, online, branded communities for customers, partners and employees to collaborate and engage.
“We’re pleased to continue to introduce new capabilities to our growing suite of self-service solutions,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “Customer feedback continues to be key to the advancement of our solutions and is an important part of how we engage, collaborate and develop customers for life.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1, 2 Forrester Research, Inc., Predictions 2016: Social Gets Reinforcements, November 13, 2015
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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