Verint Customer Engagement Optimization Solutions to Help Global Container Shipping Company Achieve Resource Management Goals
Company Implementing Verint Workforce Optimization Solutions to Enhance Back-Office Operations
MELVILLE, N.Y., April 28, 2016—Verint® Systems Inc. (Nasdaq: VRNT) today announced that a global container shipping company is implementing its Enterprise Workforce Management™ software, including Desktop and Process Analytics™ and Performance Management™. The organization will leverage these technologies in its global service centers, which handle processing work, to help drive operational excellence across its back-office operations.
The shipping company selected Verint as its technology partner for workforce optimization in order to provide reliable and flexible services to current and future customers. With the deployment currently underway, the Verint solutions will help the company focus on improving efficiencies by balancing workloads, staffing and other resources across functional areas. It will also help streamline complex processes and enhance workforce performance and resource management objectives.
Verint Enterprise Workforce Management, Desktop and Process Analytics and Performance Management—all part of the company’s broad Customer Engagement Optimization™ portfolio—automate and simplify many activities in the back-office while providing unprecedented visibility into, and data about, the people, processes and work performed in back-office operations. This insight can help balance workloads, optimize resources to increase processing speed and throughput, meet service goals and improve quality and compliance. With this insight into employee performance, the shipping company can deliver real-time guidance to staff to drive better outcomes.
“Our broad Customer Engagement Optimization solution has positioned Verint as a strategic business partner within the company’s team of trusted advisors,” comments Ady Meretz, president, Asia Pacific, Verint. “We’re delighted to be working with this global shipping organization and believe that our solutions will provide a valuable foundation as it continues to expand its business network and elevate operational efficiencies across the enterprise.”
The shipping container organization selected the Verint solutions in mid-2015 and is in process of rolling the technology out in centers across its enterprise.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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