1. Skip to navigation
  2. Skip to content
  3. Skip to footer

New Speech Analytics Research Recognizes Verint for High Customer and Product Satisfaction Ratings

Fri Sep 16, 2016

Company Also Recognized by Speech Technology and CUSTOMER Magazine for Innovation in Customer Analytics Solutions

MELVILLE, N.Y., September 16, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it received perfect scores in five vendor and 10 product satisfaction categories highlighted in DMG Consulting LLC’s new 2016/2017 Speech Analytics Product and Market Report. Additionally, the company has been named a 2016 “Speech Industry Star Performer” by Speech Technology magazine and awarded the “Speech Technology Excellence Award” from CUSTOMER magazine.

DMG Consulting LLC’s 2016/2017 Speech Analytics Product and Market Report

According to the DMG report, Verint earned perfect scores—five out of five—in the following vendor satisfaction categories: ongoing service and support, professional services, responsiveness to product enhancement requests, communication and overall vendor satisfaction.

The company also received top scores in 12 additional product satisfaction categories, as well as perfect scores in the following:

  • Ease of use/configuration/maintenance
  • Ease of integration with third-party applications
  • Ease of creating searches and queries
  • Accuracy and business relevance of results
  • Call analysis capabilities
  • Ability to improve first contact resolution
  • Ability to identify business process/procedure/policy issues
  • Ability to improve compliance with regulatory requirements
  • Ability to reduce customer effort
  • Ability to improve customer engagement

CUSTOMER Magazine’s Speech Technology Excellence Awards

Receiving the 2016 “Speech Technology Excellence Award” is Verint Real-Time Speech Analytics. According to TMC’s CUSTOMER magazine, the software demonstrates innovation in speech technology solutions designed to improve the customer experience. Verint Real-Time Speech Analytics leverages conversational indicators and analyzes customer calls as they unfold, enabling organizations to take a proactive approach to identifying opportunities. This insight helps guide interactions for the mutual benefit of both the end customer and the organization.

Speech Technology Magazine’s Speech Industry Star Performer Awards

In addition, Verint recently received the 2016 “Speech Industry Star Performer” honor from Speech Technology magazine for its workforce optimization solutions, which includes Verint’s Identity Authentication and Fraud Detection software. This solution uses voice biometrics to authenticate customers faster and enhance fraud detection. This honor also pointed to the company’s strength in cloud-based deployments, along with its acquisition of Contact Solutions earlier this year.

“Receiving this recognition from the end users of our software reflects our commitment to developing customers for life with each successful interaction,” says Ryan Hollenbeck, senior vice president, global marketing and the customer experience, Verint. “When customers realize the full benefit of their Verint solutions, it enables them to transform the way they engage with their customers. We’re proud to be part of that transformation.”  

For more information about Verint’s Speech Analytics software, Customer Analytics suite and broader Customer Engagement Optimization portfolio, visit www.verint.com.

About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners. 

###