Leading U.S.-Based Credit Union Expands Investment in Verint Workforce Optimization and Customer Analytics
Organization Advances Its Focus on Enhancing Member Experiences Using WFO and Analytics Across Major Contact Centers
MELVILLE, N.Y., June 20, 2016 — Verint® Systems Inc. (Nasdaq: VRNT) today announced that a large U.S.-based Credit Union has expanded its investment in Verint Workforce Optimization™ (WFO) and Verint Customer Analytics™ solutions. The organization is taking its existing WFO deployment to new levels, by putting workforce management, call recording and speech analytics to further use across multiple contact centers to help enhance overall member experience.
Verint Workforce Optimization and Customer Analytics provide a unified, enterprise platform that enables organizations to gain deeper visibility into quality, compliance, business performance and customer needs. Leveraging the solution, this financial institution is furthering its focus on quality experiences and member satisfaction, enabling it to better engage customers, deliver more consistent customer experiences and gain valuable operational insight.
With Verint Workforce Management™, the Credit Union has visibility into staffing, processes and work across its enterprise that impacts the member experience. It leverages performance information, for example, to help achieve operational excellence, meet service-level agreements and reach processing goals. Its expanded use of Verint Call Recording™ supports the organization’s compliance requirements and helps more easily search and replay captured interactions, providing actionable intelligence into customer and staff behaviors to support decision making. Furthering its success using Verint Speech Analytics™, the Credit Union is benefitting from the ability to automatically surface the “voice of the member” and other valuable information from thousands of recorded calls to proactively gain insights into its offerings, pinpoint trends, and identify opportunity and improvement areas that are impacting its membership.
The credit union selected and implemented the Verint solutions at the beginning of 2016. To learn more about Verint Workforce Optimization, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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