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Leading Financial Services Organization Broadens Interaction Recording Through Use of Verint Recording and Microsoft Skype for Business

Mon Aug 8, 2016

Verint Solution Supports Recording of Skype-Based Interactions for Financial and Regulatory Compliance

MELVILLE, N.Y., August 8, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that a leading global financial services organization is using its recording software to capture employee and customer interactions, as well as those for financial trading, via Microsoft Skype for Business for compliance and regulatory purposes.

The financial services organization is leveraging Verint technology to deliver on its current enterprise recording needs to help adhere to high security standards in its business. The Verint recording solution enables it to record, archive and search both external interactions with customers and internal employee-to-employee interactions conducted through Microsoft Skype for Business. The organization also is using the Verint solution—which has achieved extensive compatibility tests with Microsoft Skype for Business—to record interactions conducted via its trading room business.

Verint multichannel recording includes the patent-protected ability to record interactions conducted through Microsoft Skype for Business, which provides a host of messaging, audio, video and content sharing capabilities. With the growth in unified communications and enterprise collaboration have come increased complexities as it relates to getting to this data in a cost-effective way. Verint’s recording of Microsoft Skype for Business interactions helps address this challenge through a sophisticated set of deployment options that deliver both efficiency and enterprise-grade resilience. Existing Verint customers making the transition to Microsoft Skype for Business can easily extend their current recording solution to benefit from a consistent, unified recording platform that includes an array of other integrated communication environments.  

As compliance and risk management needs have become more complex, financial and other organizations face greater mandates and potential penalties. This has resulted in a heightened need for solutions that help mitigate risk and ensure compliance within an environment of regulatory requirements and directives—such as those emanating from the Dodd-Frank Act and Consumer Finance Protection Board (CFPB) in the U.S., the evolving Markets in Financial Instruments Directive II (MiFID) in the European Union, and similar regulations in other countries.

“In these dynamic markets, organizations need the right tools and technologies to help them comply with today’s rapidly evolving legal and regulatory requisites,” notes Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions. “With the ability to capture, encrypt, archive and access recorded interactions on demand, they can rapidly assess what they need, when they need it, minimizing non-compliance risks, such as large-scale financial penalties and remediation.”

About Verint Systems Inc.

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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