Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions

Mon Aug 14, 2017

Organization Adds Voice of the Customer, Employee Engagement, Workforce Optimization and Engagement Channels Solutions, Furthering Focus on Service Excellence and the Customer Experience

MELVILLE, N.Y., August 14, 2017 — Verint® Systems Inc. (Nasdaq: VRNT) announced today that a worldwide credit card leader is implementing a wide range of solutions from its Customer Engagement portfolio. This deployment follows the organization’s current use of Verint’s workforce optimization technology, and supports its commitment to the delivery of consistent, quality service to customers through its U.S. contact center operations.

 

  1. Skip to navigation
  2. Skip to content
  3. Skip to footer

Press Release

Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions

Mon Aug 14, 2017

Organization Adds Voice of the Customer, Employee Engagement, Workforce Optimization and Engagement Channels Solutions, Furthering Focus on Service Excellence and the Customer Experience

MELVILLE, N.Y., August 14, 2017 — Verint® Systems Inc. (Nasdaq: VRNT) announced today that a worldwide credit card leader is implementing a wide range of solutions from its Customer Engagement portfolio. This deployment follows the organization’s current use of Verint’s workforce optimization technology, and supports its commitment to the delivery of consistent, quality service to customers through its U.S. contact center operations.

With a focus on enhancing customer experiences and employee engagement, the company is deploying further solutions from Verint’s workforce optimization (WFO) suite—such as workforce management, performance management, and desktop and process analytics—while adding others from the company’s  voice of the customer (VoC), employee engagement and engagement channels suites.* These include VoC solutions such as speech analytics; employee engagement solutions like employee desktop and case management; and engagement channels solutions that include email/secure messaging and web chat.

The credit card company’s investment in the broader Verint Customer Engagement portfolio will enable it to consolidate inbound contact volumes from more than 40 BPOs, bringing more contact center operations in-house—while providing additional tools to support its employees, advancing service delivery and consistency across channels, and enhancing the overall customer experience.

To learn more about the benefits of the Verint Customer Engagement solutions, click here.

About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

*The credit card company extended its investment in Verint Customer Engagement solutions in December 2016 and is in the process of deploying these new solutions.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

###