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Leader in Travel Industry Selects Verint Solutions to Take Customer Service to New Heights

Mon Jan 25, 2016

Verint Workforce Optimization Solutions to Support Focus on World-Class Service and Operational Efficiencies in Contact Centers Around the World

MELVILLE, N.Y., January 25, 2016Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading provider in the travel industry has selected and will deploy multiple solutions from its market-leading enterprise workforce optimization suite.

The organization will implement the Verint Workforce Optimization solutions in contact centers across its network to further its focus on world-class customer service; advanced workforce management via staff forecasting, scheduling and other capabilities; and leverage robust analytics to optimize business processes and efficiencies.  

To support the company in achieving key strategic planning and workforce management objectives, it will leverage Verint technology that can help take a pointed approach to planning, forecasting and scheduling staff. Leveraging the solution, the travel provider can help ensure it has the right number of staff with the right skills available to serve customers through the channels they choose to engage. The software also will enable it to schedule training sessions, ongoing instruction and coaching, all without impacting service levels. Additionally, the organization will implement advanced analytics software from Verint to gain insight into application usage, and the navigation paths that employees follow in the reservation system, to effectively serve customers and perform their jobs.

About Verint Systems Inc.

Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT. 

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

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