Industry Honors Highlight Verint Solutions and Customer Experience Program, and How ATB Financial Heightens Loyalty with Actionable Intelligence
Awards Spotlight Innovation in Customer Engagement Optimization, “Customer Friendly” Best in Business Approach and Customer Success
MELVILLE, N.Y., January 28, 2016 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received several industry awards for its Customer Engagement Optimization™ solutions, one of which highlights how customer ATB Financial captures, analyzes and acts on customer insights to heighten experiences and loyalty. In addition, the organization has earned a best in business honor for its customer experience program.
Best in Biz Awards
In this year’s Best in Biz Awards program, Verint was named a bronze winner in the “most customer friendly company of the year” category. Through this honor, the organization was recognized for its unique global customer experience (CX) program. By gaining a deep understanding of customer perceptions about its products and services, Verint translates this data into actionable intelligence that have enabled it to build stronger long-term customer relationships, increase satisfaction and loyalty, and improve innovation and process improvement.
Loyalty360 CX Award
Verint customer ATB Financial—an Alberta-based financial institution—was awarded a silver honor in Loyalty360’s CX Awards for “best customer insights in customer experience.” The honor spotlights brands that are using innovative and best-in-class techniques to deliver customer experiences designed to build customer loyalty. To support its focus in these areas, ATB Financial uses Verint Speech Analytics™ and Verint Call Recording™ to deliver better employee experiences, and therefore better customer experiences. The organization also uses Verint solutions for employee recognition, career progression, and coaching and training. Through ATB’s Mastery Program—which aligns team members via competencies based on novice, expert and mastery categories—employees hear what their next level category interactions look and sound like and gain insights on where they are and how to progress in the competency model.
CUSTOMER’s Experience Innovation Award
Verint also earned an “experience innovation” honor from CUSTOMER magazine for its Verint Engagement Analytics™. This award recognizes companies delivering exceptional customer experiences by providing standout solutions that improve business relationships. The cloud-based Verint Engagement Analytics solution provides a platform for capturing, analyzing and correlating customer interactions, behaviors and journeys across multiple channels.
About Verint Systems Inc.
Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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