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Enterprise Healthcare Provider to Implement Verint Customer Engagement Optimization Solutions to Enhance Quality and Lower Customer Costs

Mon Apr 11, 2016

Organization Furthers Omnichannel Vision by Adding Verint Workforce Optimization and Customer Analytics Software to Existing Engagement Management Deployment

MELVILLE, N.Y., April 11, 2016Verint® Systems Inc. (NASDAQ: VRNT) today announced that a U.S.-based, premier healthcare company extended its investment and will be deploying workforce optimization and customer analytics software from Verint to support its member services operations. Leveraging solutions from across the Verint Customer Engagement Optimization portfolio, the organization can now leverage a full set of capabilities from a single provider to further its high-touch engagement principles to meet and exceed member needs, proactively influence healthcare behavior, and enhance clinical outcomes and financial performance.

Given its successful experiences using Verint Engagement Management—including solutions for employee desktop, case management, email management, knowledge management, live chat, co-browse and web self-service—the company extended its investment, adding Verint Workforce Optimization (WFO) and Verint Customer Analytics in October 2015. With these complementary solutions, it is focused on creating a more holistic omnichannel service environment, advancing quality and supporting the needs of its more than 25 million member subscribers.

Through the use of new call recording, quality management, workforce management, performance management, desktop analytics and encryption management capabilities that are part of the WFO suite from Verint, the company can heighten service experiences, help ensure the right staff with the right skills are available to meet member requirements, gain greater insight into workforce performance and efficiencies, and adhere to compliance requirements. Using Verint Customer Analytics, such as enterprise feedback management and speech analytics, it will gain the ability to capture, analyze and act on the voice of its members to drive better service and deeper engagement.

About Verint Systems Inc.

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

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