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Best Practices in Customer Engagement: Countdown to Engage 2016, the Verint Global Customer Conference

Thu Jun 9, 2016

Event to Highlight Customer Success Stories, Technology Innovation, and Winning in an Era of Digital Transformation

MELVILLE, N.Y., June 9, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced event highlights for  its annual Engage 2016 global customer conference, which takes place June 27-30, at the Hilton Chicago.

This year’s conference will explore how organizations in a world of digital transformation are optimizing customer and employee engagement, increasing operational efficiencies, heightening loyalty and mitigating risk to deliver better outcomes with less effort. The event will offer attendees a dynamic environment to connect, engage and learn during industry and motivational speaker sessions, interactive roundtables and breakouts, hands-on training opportunities, networking, and a host of social activities.

Insightful Keynotes, Breakouts and Customer-Led Sessions

The conference will welcome industry analysts from COMMfusion and UCStrategies, Forrester, IDC Financial Insights, Ovum and Saddletree Research as they share visions on themes such as customer and employee engagement, analytics and workforce optimization.

Engage also will welcome to the stage best practices from executives at Atento and Carenet Healthcare Services during the interactive panel “Planning the Future of Smart Engagement.”

In addition, keynote and motivational speaker Molly Fletcher will share insights from the incredibly competitive world of sports agents, and detail their connection to driving engagement, innovation, customer value and success in today’s business world.

Throughout the week, attendees will have the opportunity to engage in a variety of interactive sessions that cover industry trends and strategies, the path from vision to execution, the power of analytics, understanding and maximizing technology, and business applications and success stories. Key themes include: Customer Engagement, Employee Engagement and Productivity, Improving Operational Efficiency, From Analytics to Action, Navigating Digital Transformation, Trends and Strategies, Understanding and Maximizing Technology, and Solutions in Action.

With solutions that span the enterprise—from workforce optimization and engagement management, to customer analytics, and fraud and risk—this year’s Engage attendees will learn about the industry’s latest advancements and how contact centers, customer experience professionals, branch and back-office operations, as well as government and public sector organizations, are achieving their goals, meeting and exceeding customer expectations, and excelling in today’s omnichannel customer engagement environments. Sample sessions include:

  • The Art of the Engagement: Giving Heart and Structure to Your Organization
  • How to Establish a Successful Customer Experience Program
  • Digital Engagement Strategy: Theory and Practice for the Modern Customer
  • Got Cloud? How to Build a Winning Cloud Strategy
  • The Contact Center of Today, 2020, and Beyond
  • Turbocharging Employee Engagement and Productivity
  • Planning Your Path to Customer Engagement Optimization
  • Customer Experience Issues You Shouldn’t Ignore
  • The Future of Self-Service
  • Grow Customer Loyalty and Engagement with a Branded Online Community
  • Redefining the Customer Experience Battleground for Mobile Service
  • Make Every Agent Your Best Agent—Improve Quality and Service Consistency
  • Knowledge Management Content Improvement Strategies that Create a Wow Effect
  • Measuring Customer Success through Journey Mapping and Speech Analytics
  • Authenticate Customers Faster and Protect Against Fraud
  • How the On-Demand Economy Translates to Bank Customer Experience

Pre-Conference Workshops, Solutions Lounge and More

Other activities taking place include pre-conference workshops that focus on industry best practices and/or features of Verint’s solutions. These sessions provide hands-on learning in a small, interactive environment. Advanced registration is required. 

In the Verint Customer Experience Zone, attendees will have an interactive environment where they can contribute directly to helping Verint in its focus on developing customers for life. This year’s newly featured Product Innovation Zone will showcase fresh product ideas and add customer feedback into future innovations. Additionally, the Solutions Lounge will provide the chance to “test drive” new and advanced solutions, meet face-to-face with technical experts, and exchange ideas with other organizations, as well as Verint partners.

Attendees are invited to share their thoughts and takeaways throughout the conference via social media, using the hashtag #Verint16.

About Engage 2016

The Verint Engage global customer conference is dedicated to exploring the drive toward customer engagement optimization; the critical roles an organization’s contact center, branch and back-office operations departments play in shaping the customer experience; the opportunities and challenges the industry holds; and key trends and practices for achieving business goals and competitive advantage. To register and learn more, visit www.verint.com/customerconference.

About Verint Systems Inc.

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

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