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Verint Innovation Showcased in CRM and Customer Engagement Optimization Awards

Wed Oct 14, 2015

Recognized Among Top 15 Influencers in CRM Community

Received Technology Honors for Customer Analytics, Engagement Management and Workforce Optimization

MELVILLE, N.Y., October 14, 2015Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received industry recognition for its leadership, influence and innovative customer engagement optimization solutions. These honors come from strategic advisory firm Information Systems Marketing (ISM)—which named the company a “Top 15 CRM Software” recipient—as well as industry publications that include Speech Technology, CUSTOMER and Communications Solutions.

ISM’s Top 15 CRM Software Award

Selected for the ISM 2015/2016 “Top 15 CRM Software” award in the enterprise category is Verint Engagement Management. It was chosen after intensive testing by the ISM Software Lab. Winners of this year’s honor were presented in May and cited by ISM as the influencers in the CRM community that have made significant advancements in both functionality and connectivity for sales, customer service and marketing professionals. Honorees also were recognized for offering better decision making tools for executives and for providing more intimate connectivity with today’s digital clients. Verint Engagement Management is comprised of advanced capabilities, including but not limited to employee desktop, live chat, advanced co-browse, web self-service, communities and case, email and knowledge management. This solution set became part of the Verint platform last year as part of the company’s acquisition of KANA® Software.

Speech Technology’s Star Performer Award

Speech Technology magazine honored Verint Customer Analytics as a “Star Performer” in August. The annual awards program acknowledges speech technology vendors that have contributed to industry growth over the past 12 months through innovative product or service launches, and that have demonstrated a heightened focus on speech technologies through alliances, mergers and acquisitions, and an exceptional execution of existing products or services. Verint Customer Analytics is comprised of advanced solutions for speech analytics, text analytics, engagement analytics and enterprise feedback management.

CUSTOMER’s Contact Center Technology Award

Verint Workforce Management earned a CUSTOMER magazine “Contact Center Technology Award” in August. This honor recognizes the company’s contributions to the contact center industry, and reinforces its leadership in the workforce optimization market. The solution helps contact centers and omnichannel customer engagement centers automate forecasting and scheduling and track schedule adherence, while providing performance management and eLearning capabilities.

CUSTOMER’s CRM Excellence Award

The “CRM Excellence” honor from CUSTOMER magazine was awarded to the company for its Verint Government Engagement Management customer service suite. The distinction, received in the first half of the year, is based on demonstrated improvements the solution has made to client businesses. This solution is designed to enhance citizen engagement, operational efficiency and more.

Communications Solutions’ Product of the Year Award

The TMC Communications Solutions’ “Product of the Year Award” recognized the Verint Work Allocation Manager solution. This honor distinguishes exceptional products and services that have facilitated voice, data and video communications that were brought to market or greatly improved upon in the last 12 months. Verint’s Work Allocation Manager can help increase productivity in the back office by driving employee focus on the most important work items while enabling managers to better monitor completion.

About Verint Systems Inc.

Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT. 

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

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