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Verint and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centers

Wed Aug 26, 2015

Combined Solutions Help Organizations Manage Compliance and Enhance Customer Experiences

MELVILLE, N.Y. and HACKENSACK, N.J., August 26, 2015Verint® Systems Inc. (NASDAQ: VRNT) and Vidyo, Inc., a leading provider of affordable cloud-based visual communication technology, today announced their collaboration to bring video to today’s customer engagement centers. The combined offerings allow businesses to bring greater insight into customer interactions by integrating video calls using the VidyoWorksplatform with Verint’s engagement management and voice recording solutions—both part of the company’s broader customer engagement optimization portfolio.

Together with the VidyoWorks platform, Verint Engagement Management helps enable video interactions between customers and service employees. The Verint solution is designed to deliver consistent, complete and contextual service capabilities for true omnichannel customer engagement. The VidyoWorks platform is a software-based video collaboration solution that provides consistent HD quality video communication across consumer devices over the Internet and 3G/4G/LTE mobile networks. Verint’s engagement management solution combines the benefits of knowledge-based interaction support and enhanced customer engagement with video interactions.

The VidyoWorks solution also can be easily integrated into an organization’s infrastructure, applications and workflows. Verint’s voice recording software provides full-time and compliance recording to help contact centers increase operational effectiveness, reduce liability and comply with industry guidelines. The combination of voice recording and video can help further enhance enterprise performance and the overall customer experience.

“The emergence of video capabilities in the contact center translates into new and exciting ways to engage customers,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions. “We are delighted to collaborate with Vidyo to offer our mutual customers secure, reliable solutions designed to enhance service delivery, create new up- and cross-sell opportunities, and increase agent and operational productivity.”

“Vidyo is excited about the opportunity to provide Verint customers with the technology necessary to make visual enablement a part of their customer engagement strategy,” says Eran Westman, CEO, Vidyo. “Integration of Vidyo with Verint’s market-leading technology helps minimize barriers to adoption of video-enabled customer engagement centers by making deployment easier, faster and more affordable.

About Vidyo, Inc.

Vidyo delivers video collaboration products and a platform that simplify and enhance how businesses communicate with their customers and colleagues. The VidyoWorks platform and APIs seamlessly video-enable applications, phones, laptops, and emerging IoT devices like smart glasses and drones enabling a rich ecosystem of solutions. The company has over 100 patents, a disruptive architecture, and delivers the most reliable, scalable, and affordable video conferencing and cloud-based services available. Learn more at www.vidyo.com, on the blog, or follow Vidyo on Twitter @vidyo and on Facebook.

Many of the Vidyo products and features described herein remain in varying stages of development and will be offered on a when-and-if available basis. The Vidyo product plans, specifications, and descriptions are provided for information only and are subject to change without notice, and are provided without warranty of any kind, express or implied. Vidyo reserves the right to modify future product plans at any time.

The VIDYO logo is a registered trademark of Vidyo, Inc., VIDYO and the trademarks of the VIDYO family of products are trademarks of Vidyo, Inc. and the other trademarks referenced herein are the property of their respective owners.

About Verint Systems Inc.

Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT. 

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

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