U.S.-Based Insurance Providers Extend Investments in Verint Customer Engagement Optimization Software
Leading Insurance Companies to Leverage Verint Solutions to Further Focus on Customer Experiences, Workforce Performance and Employee Engagement
MELVILLE, N.Y., November 11, 2015 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that two large U.S.-based insurance organizations have broadened their investments in its workforce optimization and customer analytics solutions. Each expanded its investment to further its focus on customer satisfaction and loyalty, workforce performance and reducing operating costs.
One of the insurance providers has extended its implementation to include call recording and desktop and process analytics to its operations. These solutions complement the organization’s existing Verint solutions, helping it capture voice interactions, agent screen data, email and more. The provider will also benefit from greater visibility into agents’ off-phone activities, processes and schedule adherence to maximize capacity and increase productivity. Together, the solutions can heighten the customer experience, enhance compliance, reduce liability and support customer engagement initiatives.
The other insurer extended its use of workforce optimization to include additional seats for quality management, speech analytics and customer feedback. These solutions helpsolve issues related to lack of visibility and customer insight, while aligning quality management processes within the enterprise. By optimizing customer engagement, the provider can identify and take action on trends, opportunities, potential issues and the root causes prompting customer calls. These solutions also will help the insurer leverage intelligence and key metrics to effectively execute against key customer and employee engagement initiatives.
Both insurance providers continue to work with Verint for its customer-centric service strategy. The solutions, which were purchased in July 2015, will continue to help them gain the actionable intelligence necessary enhance experiences, heighten loyalty, improve process and focus on customer and employee engagement.
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About Verint Systems
Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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