Top Global Public Pension Fund Implementing Verint Customer Engagement Optimization for Efficient Member Service Experiences
Organization Deploying Additional Verint Solutions, Including Workforce Optimization and Desktop and Process Analytics
MELVILLE, N.Y., December 22, 2015 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that one of the top global public pension funds is implementing more of its workforce optimization (WFO) suite, as well as adding desktop and process analytics software to its technology portfolio.
By extending its investment1 in Verint Workforce Optimization™, the pension fund is advancing its ability to support a growing member base with needs for retirement funding and benefit administration. Using the WFO solution, its customer engagement centers can automate staff forecasting and scheduling, track schedule adherence, and deliver advanced performance management and eLearning capabilities.
Based on the success of its initial Verint Workforce Optimization deployment, the organization added Verint Desktop and Process Analytics™ and is in the process of deploying the solution to help address data privacy requirements and gauge the efficiency of employee desktop tools to drive greater efficiency. This includes the ability to provide real-time guidance on next-best actions across different systems, applications and processes. By enabling these aspects of customer service operations to be tracked, measured, analyzed and refined, the software helps customer and member service organizations improve efficiency and effectiveness, reduce costs and liability, and enhance the customer experience.
“We’re delighted that one of the largest global retirement systems is realizing the benefits and value of Verint’s workforce optimization, and that it extended its investment and is now deploying additional solutions to help meet members’ needs,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “As the open enrollment period for 2016 health and retirement benefits kick off, the organization’s customer care center will be well positioned to support the increased number of membership calls for assistance.”
About Verint Systems Inc.
Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT.
1The Verint Workforce Optimization and Verint Desktop and Process Analytics solutions were purchased in July 2015.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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