Pelorus Associates Names Verint Clear Leader in Worldwide Contact Center Applications
New Research Cites Verint as Largest Software and Services Market Share Holder
MELVILLE, N.Y., June 24, 2015 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been named the global leader for contact center software by Pelorus Associates in the firm’s new 2015 World Contact Center Interaction Recording Systems Market report. In this analysis, the company is cited as holding more than 42 percent market share. The research tracked total worldwide sales of contact center interaction recording and related systems, and examined the performance of 22 global contact center vendors.
Pelorus Associates called out multiple Verint leadership highlights in this year’s report including:
- Leading-Edge Voice of the Customer Analytics. Pelorus noted that Verint leverages big data and predictive modeling with its unique portfolio of employee and customer engagement solutions to help organizations understand and impact the end-to-end customer journey.
- Best Social Media Readiness. Pelorus named Verint as the best prepared recording vendor to help organizations address social media today via capabilities that help agents leverage contextual knowledge and case management during interactions.
- Unified, Analytics-Driven and Enterprise-Enabled Workforce Optimization (WFO) Suite. Pelorus cited Verint for its unique pre-built business process workflows between applications that help users quickly gain actionable intelligence for better and faster decision making.
- Back-Office and Vertical Leadership. Pelorus pointed to Verint as the first and only WFO suite vendor to specifically target back-office and vertical market opportunities, and noted that the back-office is potentially twice the size of the traditional contact center market.
Pelorus Associates Principal Dick Bucci highlighted Verint’s 2014 acquisition of KANA® Software citing: “Verint is now the first traditional WFO vendor to venture into the CRM arena and to offer a combined solution set that addresses contact center and back-office performance from the initial point of contact to conclusion of the customer interaction through any voice or data channel or combination of channels.”
“With Verint and KANA, the customer care industry achieves one of those rare corporate marriages where both parties bring something new to the table that complements the other,” continues Bucci. “The combination of these two companies provides a significant edge for Verint and delivers added value for customers.”
About Verint Systems Inc.
Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT.
Source: Pelorus Associates, “2015 World Contact Center Interaction Recording Systems Market,” May 2015
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Verint Systems Inc.
Verint Systems Inc.
Verint Systems Inc.