New DMG Consulting Report Recognizes Verint Leadership in Enterprise Feedback Management
Verint Receives Top Customer Satisfaction Rankings for Current Product and Implementation; Cited as a Leader for Overall Vendor Satisfaction
MELVILLE, N.Y., November 2, 2015 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been recognized as a leader for enterprise feedback management software in DMG Consulting LLC's2015-2016 Enterprise Feedback Management Product and Market report. DMG’s research analyzed vendor solutions, implementation processes and customer ratings across comprehensive product and vendor criteria.
In its analysis, DMG cited Verint Enterprise Feedback Management™ (EFM) as having the largest estimated customer base among vendors it evaluated, and for achieving the top customer satisfaction scores for current product and implementation, while also being a leader in overall vendor satisfaction. Additional leadership highlights include:
- Verint was named the sole leader for several product components including feedback design and deployment features and options, automated workflow for initiating and managing tasks and follow-up activities based on scoring thresholds, and ease of use/configuration/maintenance. Verint shared top ratings for real-time capabilities and ability to reduce customer effort.
- Verint also received the highest issued ratings—5 out of 5—in ability to identify operational issues/opportunities and ability to capture voice of the employee (VoE).
When considering the voice of the employee, Donna Fluss, president, DMG Consulting notes: “Undoubtedly, this could help to improve employee satisfaction and retention, but if it's done properly, it will also have a positive impact on customer satisfaction and the bottom line, as engaged and empowered employees are eager to take ownership and do what it takes to resolve customer issues and keep customers happy.”
Verint Enterprise Feedback Management helps organizations capture, analyze and act on customer and employee feedback, using these insights to optimize customer engagement. The flexible, scalable solution includes: multichannel surveying for capturing customer input across phone, email, Web, SMS, and mobile channels; panel management for customer survey groups; advanced case management to open cases automatically based on survey responses; real-time analytics, dashboards, and reporting to help users quickly understand customer sentiment, trends and share information across the enterprise.
For more information about Verint Enterprise Feedback Management, visit www.verint.com.
About Verint Systems Inc.
Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT.
Source: DMG Consulting LLC, “2015-2016 Enterprise Feedback Management Product and Market,” September, 2015
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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