Leading US Insurer Extends Investment in Verint Customer Engagement Optimization Technology to Enhance Claims and Mobile Business Operations
Multi-Site Use of Verint Solutions Helps Heighten Quality and Efficiencies in Claims and Mobile Customer Care Functions
MELVILLE, N.Y., July 9, 2015 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that a large U.S.-based insurer has extended its investment in and use of Verint Workforce Optimization™ (WFO), part of the company’s broader Customer Engagement Optimization portfolio.
As an existing customer of Verint Call Recording™ and Verint Quality Management™, the insurance organization furthered its investment in these solutions late last year to support two additional business units. Doing so has enabled it to record and use quality management with both its deskbound claims adjusters, as well as its smartphone-enabled, non-desk claims adjusters in the field.
Leveraging the solutions, the insurer’s claims and mobile customer care groups are able to experience the same types of benefits its contact centers have, and drive quality standards and other improvements into supporting functions that help shape the overall customer experience.
“Enterprises that seek to improve performance across multiple sites and business units can find tremendous value in Verint’s holistic customer engagement and workforce optimization solutions,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “Working in tandem, we were pleased to partner with this major brand name insurer with solutions to support employee effectiveness, service consistency, and high-caliber customer experiences both in the contact center and out in the field.”
About Verint Systems Inc.
Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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