Leading Cruise Company to Implement Verint Customer Engagement Optimization Solutions
Cruise Line Brands to Gather Actionable Intelligence for Insight into Customer Loyalty and Employee Performance from Workforce Optimization and Customer Analytics Software
MELVILLE, N.Y., March 19, 2015 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading cruise company will implement Verint Workforce Optimization™,Verint Speech Analytics™ and the Verint PCI (Payment Card Industry) solution in several customer engagement centers across its cruise line brands.
As an organization focused on delivering exceptional customer experience, the cruise company plans to leverage these solutions to obtain rich and timely insight into customer loyalty, buying patterns and staff productivity, as well as extracting deeper insight into sales opportunities and conversions. The organization invested in the technology in late 2014, and plans to use them to help improve the operational efficiency of customer service operations, uncover customer engagement trends and patterns, and understand the drivers of satisfaction and loyalty.
Verint’s workforce optimization and speech analytics software is designed to help organizations gain visibility into engagement center performance, operations and customer intelligence. This includes finding opportunities to enhance products, services and processes, as well as uncover business trends and the root causes of customer and employee behavior. Using the software, companies can more efficiently capture, analyze and act on customer and market intelligence, and deliver more consistent, contextual, personalized service.
The Verint PCI solution is designed to help organizations protect customer data and help ensure privacy and compliance, such as with the PCI Data Security Standard (DSS). Leveraging Verint Customer Engagement Optimization solutions, organizations can enrich interactions, improve processes and optimize their workforces.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2014 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2014 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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