Firstsource Competes as Finalist in 2015 Constellation SuperNova Awards for Next-Generation Customer Experience
SuperNova Awards Recognize Champions in Driving Disruptive Technologies Across the Organization
"First Customer Intelligence" Initiative Leverages Verint Technology to Analyze Customer Interactions
MELVILLE, N.Y., September 30, 2015 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that Aparajita (Apa) Gupta of Firstsource Solutions, Ltd., a global business process management company, has been named a finalist in the fifth annual Constellation SuperNova Award competition—a program that recognizes leaders and teams driving the most successful technology transformation projects.
The 2015 SuperNova Award finalists were selected from more than 250 applications, and acknowledged by the SuperNova Award judges as individuals who demonstrate forethought and creativity in successfully implementing emerging technologies for their organizations. SuperNova Award winners are determined by a combination of public votes and a formal judging process. The industry can vote for Gupta during the public polling, which is open through October 2.
As Firstsource’s vice president of customer interaction analytics, Gupta has led the development of the company’s First Customer Intelligence (FCI) offering designed to “decode” and gain more intelligence from the day to day interactions it has with its clients. It also leverages data analytics to drive performance, enhance customer experiences, grow the capability of its customers to win new clients, and expand business with existing clients.
Firstsource leverages Verint’s customer analytics solutions to collect and analyze feedback, and mine recorded calls through speech analytics, as well as apply text analytics to email, chat, web forms and social media. This allows Firstsource to capture the entire customer interaction and emotional journey. The data is then used to determine if processes are working as designed, gauge productivity metrics, and identify areas for customer care enhancements and revenue growth.
“We are delighted to see Firstsource receive a finalist ranking in the SuperNova Awards program for the next-generation customer experience category,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “With its First Customer Intelligence initiative, Firstsource has created a profit center with the support of customer analytics technology that has significantly changed the way it interacts with clients, and advanced its focus on delivering positive impacts on the customer experiences for the businesses it serves."
SuperNova Award winners will be announced November 5 in Half Moon Bay, Calif., during the second night of Constellation’s Connected Enterprise 2015 event.
About Verint Systems
Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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