SUNNYVALE, Calif., January 23, 2014 – KANA Software, Inc., today announced it has been named a finalist in the eighth annual Stevie® Awards for Sales & Customer Service for its KANA Enterprise customer service suite. KANA’s finalist status means the company will ultimately be deemed a Gold, Silver or Bronze Stevie Award winner in the “New Product and Service/Relationship Management Solution” category. Final results will be announced during a gala banquet on Friday, February 21, at the Bellagio Hotel in Las Vegas.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows, including the prestigious International Business Awards and the new Asia-Pacific Stevie Awards. More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact center achievements.
As the industry's first unified platform supporting agent-based and self-service capabilities for seamless customer service across the phone, email, Web, mobile, chat and social channels, KANA Enterprise provides consistent data across each channel to empower agents and customers.
“In a record-breaking year for nominations, judges saw extraordinary quality in the achievements portrayed in Finalist nominations,” said Michael Gallagher, president and founder of the Stevie Awards.
“We are delighted to have KANA Enterprise recognized by the Stevie expert judges as a leading customer service solution and a best new product in the Relationship Management Solutions category,” said James Norwood, KANA’s chief marketing officer. “Savvy organizations understand the importance of great customer service and winning customer engagement strategies, and in selecting the right technology platform to support them. Providing a potent mix of capabilities to support the omni-channel service imperative, the KANA Enterprise platform has been rapidly adopted by organizations the world over as the cornerstone of their customer experience initiatives.”
About KANA Software
KANA understands the value of great Customer Service experiences. We know every channel through which a customer communicates with—and about—your brand. We provide on-premises and cloud solutions for large enterprises and mid-market organizations. By unifying and maintaining context for customer journeys across agent, Web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter scores (NPS) at more than 900 enterprises – including many of the Fortune 500 and more than 250 government agencies. At KANA, we help create differentiated and personalized customer experiences that count.
About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
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