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KANA and Vistaprint to Present Joint Keynote During Call Center Week 2014

Tue Jun 10, 2014

Professional Marketing Products and Services Leader to Share Customer Engagement Best Practices

KANA Named a Call Center Week Excellence Award Finalist for Best Technology Solution Provider

Call Center Week
June 10-14; Las Vegas, Nev.
KANA Booth #44

MELVILLE, N.Y. and SUNNYVALE, Calif., June 10, 2014 - KANA® Software, A Verint® Company (NASDAQ: VRNT), today announced that customer Vistaprint will participate in a featured customer keynote during the 15th Annual Call Center Week Conference & Expo in Las Vegas June 10-14.

On Wednesday, June 11 at 9:15 a.m. PT, KANA's senior director of product marketing, Scott Hays, will join Vistaprint's Ali Ghedria, CARE operations manager for professional marketing products leader, in a keynote session titled "Vistaprint Makes Customer Advocacy, Relationships and Engagement (CARE) a Strategic Priority." The presentation will detail how Vistaprint, with support from KANA, continues to optimize its customer engagement journey. Attendees will learn strategies for empowering the workforce to deliver exceptional customer experiences.

Vistaprint empowers more than 16 million micro businesses and consumers annually with affordable professional marketing products and services. The Verint solution has helped Vistaprint enable its agents-located across five contact centers-with a single view of interactions. The result is a significantly improved customer experience. Vistaprint's deployment of the KANA unified desktop application supports five languages via phone, email and web chat channels.

During the conference at booth #44, KANA will exhibit customer engagement optimization solutions and share how this strategy helps organizations optimize the workforce, enhance business processes and enrich customer interactions to transform customer journeys and achieve key business objectives.

The KANA Enterprise omnichannel customer service suite also has been named a "Best Technology Solution Provider" finalist in the Call Center Week Excellence Awards program, and will be recognized during the ceremony on Wednesday, June 11.

About KANA
KANA®, A Verint® Company, is a leading provider of cloud and on-premises customer service solutions. KANA helps global organizations-including many of the Fortune 500, mid-market businesses and public sector agencies-optimize their engagements with consistent and contextual customer journeys across agent, web, social and mobile experiences. Using KANA solutions, organizations can reduce operational costs, increase resolution rates and improve brand loyalty. Learn more at www.kana.com.

 

About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk, and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2014 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2014 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

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