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Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy

Mon Nov 3, 2014

Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy

Global Provider of Healthcare Services Adds Omnichannel Agent, Knowledge Management and Case Management Capabilities to Support Exceptional Member Care

SUNNYVALE, Calif. and MELVILLE, N.Y., November 3, 2014 —KANA® Software, A Verint® Company (NASDAQ: VRNT), today announced that Carenet Healthcare Services is implementing KANA Enterprise as a key solution for providing the next level of customer relationship management for its clients. Carenet delivers personalized care management and engagement solutions for a prestigious portfolio of national healthcare organizations, including commercial health plans, hospital systems, employer groups, the U.S. Military, and Medicare and Medicaid plans.

Using data, clinical expertise and customer engagement strategies, Carenet team members personally interact with their clients’ members and motivate them to take a more active role in their healthcare, ultimately lowering the cost and improving the quality of healthcare. After selecting KANA Enterprise in the first half of the year, the Carenet team will have a 360-degree view of members across channels and deeper insight to enable them to deliver richer, more personalized and relevant member service. As a result, the company will be positioned to radically change the member experience and build brand loyalty for its clients.

“Health plans want to build new relationships with their members,” says John Erwin, CEO for Carenet. “KANA technology will provide the omnichannel capabilities we need to communicate more effectively, keep members engaged and help simplify their healthcare experience. The KANA team has helped us realize this vision, taking the time to understand our business processes and aligning the system perfectly with our culture and service commitment.”

Carenet also anticipates KANA Enterprise will help build stronger relationships by making it possible for a team member to serve as a single resource to support all of a member’s healthcare needs. The company cites KANA Enterprise’s ability to support multiple business lines and integrate with third-party applications as reasons for its selection.

“We are delighted to be called upon by Carenet as a trusted technology provider and advisor,” adds Scott Hays, vice president, solutions marketing, Verint. “This organization has a rich history of supporting the many and varied needs of its healthcare organization clients, and we’re honored to support them in this critical mission.”

About Carenet

For 26 years, Carenet has been providing personalized care management and member engagement solutions that measurably improve the quality and lower the cost of healthcare. The company’s innovative business model combines robust data collection and analytics, leading-edge technology and high-touch member engagement principles to proactively influence healthcare behavior and improve clinical and financial outcomes. By combining a deep clinical history and consumer marketing expertise, Carenet educates, empowers and motivates more than 20 million people worldwide to make better healthcare decisions. Visit www.callcarenet.comfor more information.

 

About KANA

KANA®, A Verint® Company, is a leading provider of cloud and on-premises customer service solutions. KANA helps global organizations—including many of the Fortune 500, mid-market businesses and public sector agencies—optimize their engagements with consistent and contextual customer journeys across agent, web, social and mobile experiences. Using KANA solutions, organizations can reduce operational costs, increase resolution rates and improve brand loyalty. Learn more at www.kana.com.

About Verint Systems Inc.

Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2014 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2014 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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