1-800-FLOWERS.COM Founder and CEO Jim McCann Named a 1to1 Media 2014 Customer Champion
KANA Solutions Help 1-800-FLOWERS.COM® Cultivate Customer Relationships Beyond Transactions
SANTA CLARA, Calif. and MELVILLE, N.Y., December 11, 2014 —KANA® Software, A Verint® Company (NASDAQ: VRNT), today congratulated Jim McCann, founder and CEO of 1-800-FLOWERS.COM®,the world’s leading florist and gift shop on being named to 1to1 Media’s 2014 class of Customer Champions.
Now in its 10th year, the Customer Champions program from 1to1 Media, the independent publishing division of Peppers & Rogers Group, recognizes customer-centric leaders that use innovative approaches to instill customer-focused strategies throughout their organizations and make a positive impact to the bottom line.
Turning a single flower shop into a leading florist and gift shop with millions of customers and more than US$1 billion in sales, Jim McCann has always remained focused on engaging directly with customers and building lasting relationships. This success story is currently featured on 1to1 Media, as well as in the media outlet’s new Meet the 2014 Customer Champions ebook.
From the start, McCann has focused on creating a business based on relationships with a culture rooted in customer engagement, backed by enabling technologies, and focused on “delivering smiles” to its customers. Over the years, 1-800-FLOWERS.COM has expanded to include a family of brands, such as Fannie May® fine chocolates, Cheryl’s® cookies, The Popcorn Factory®, 1-800-Baskets.com®, Harry & David®, and Celebrations.com® among others.
In early 2013, 1-800-FLOWERS.COM selected omnichannel customer service technology in the cloud from KANA to support its growth and further its customer experience initiatives. The company's customer service employees use KANA to capture, access and share knowledge that enhances customer interactions and accelerates customer support. To that end,KANA solutions help manage service across traditional and digital channels and enable the company to quickly add agents during peak seasonal periods.
“1-800-FLOWERS.COM has built an exceptional business enabling customers to express themselves and connect with the important people in their lives, so providing exceptional care with personalized service experiences is paramount,” says Scott Hays, vice president of solutions marketing, Enterprise Intelligence Solutions™, Verint. “We’re delighted to help 1-800-FLOWERS.COM deliver world-class customer experiences across service channels to deepen relationships with its valued customers.”
KANA®, A Verint® Company, is a leading provider of cloud and on-premises customer service solutions. KANA helps global organizations—including many of the Fortune 500, mid-market businesses and public sector agencies—optimize their engagements with consistent and contextual customer journeys across agent, web, social and mobile experiences. Using KANA solutions, organizations can reduce operational costs, increase resolution rates and improve brand loyalty. Learn more at www.kana.com.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2014 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2014 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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