Upcoming Industry Events to Feature Voice of the Customer, Workforce Optimization, Customer Journey and Other Key Themes
Verint Subject Matter Experts to Discuss How Customer Insights Can Deliver Optimal Experiences, Explore the Value Derived from Customer Complaints and More
MELVILLE, N.Y., November 7, 2013 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that company subject matter experts will present at several global conferences and online events this month.
November 7; Webcast
Verint’s Claire Richardson, vice president, workforce optimization, EMEA, and Michiel Lely, director workforce optimization, EMEA, will present “Customer Complaint Detection: An Early Warning System for Compliance Risk” on November 7. Regular analysis of consumer complaints can help organizations understand potential areas of scrutiny by regulators. While many have traditionally treated complaints as isolated cases, or “one-offs” to be handled as exception items, this approach is no longer effective. This webcast will demonstrate how organizations can identify and address complaint patterns before they become compliance issues.
November 12; Noordwijk aan Zee, The Netherlands
Presenting “Turning Insight into Action” at 10:40 a.m. UTC on November 12 will be Verint’s Mark Barnett, account director, enterprise feedback management, EMEA. This presentation will address how to uncover and harness customer insights to improve the customer experience and the role that listening to customers and investing in their key moments of truth can have. It also will look at key drivers of customer loyalty, ways to instill a customer-centric culture, the importance of closing the loop by applying customer insights to improve the business, and the competitive advantage that can be gained when organizations communicate and apply what they have learned from their customers.
November 12; Edinburgh, Scotland
On November 12 at 1:45 p.m. GMT, Verint’s Claire Richardson will address the topic of “Why You Need Your Customers to Complain.” She will review the results of new joint research from a Verint and Customer Contact Association study on current and future customer loyalty and segmentation strategies, and how organizations can effectively use complaints to better conduct day-to-day business.
November 14; Tokyo, Japan
Presenting “Customer-Oriented Management Through Analyzing ‘VoC’ Big Data” on November 14 at 14:30 p.m. JST will be Takeo Hirakawa, senior manager for Verint. This presentation will review how the growing volume of Big Data derived through Voice of the Customer Analytics (VoC) can be used efficiently to gain a competitive advantage. Verint case studies for speech analytics, text analytics and enterprise feedback management will provide further context for how to analyze multi-channel data from customers, acquire best practices for customer-oriented management, and reflect the business intelligence gained from the VoC data in overall decision-making.
November 19; Webcast
On November 19, Verint’s Brian Koma, vice president of research, enterprise feedback management, will present “Is Your Day Consumed with Putting Out Fires?” at 1 p.m. ET. He will describe how toidentify, track and resolve customer issues in a closed-loop process to quickly put out fires and start preventing them. Attendees will learn how to drive company-wide action and accountability,as well as how to proactively identify and fix issues that have the highest impact on business success. Balancing employee workloads through effective case management and maximizing productivity will also be addressed.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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