Upcoming Conference Themes Feature Voice of the Customer Analytics, Workforce Optimization and Big Data
Customers and Subject Matter Experts from Verint to Highlight Importance of Adopting a Customer-Centric Mindset, What to Look for in a WFO Solution and Mining Big Data for Meaningful Insights
MELVILLE, N.Y., October 9, 2013 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that company and customer subject matter experts will present at several global conferences and online events this month. Key themes will focus on ways to leverage big data to gain actionable customer insights, capture and assess customer sentiments across multiple communications channels, and reveal best practices to improve service and strengthen customer loyalty.
Customer-Inspired Excellence Insight Seminars
On October 9 at 6 p.m. IST at The Westin Gurgaon, Verint’s Daniel Ziv—vice president, voice of the customer analytics—will join forces with customer Firstsource Solutions Limited and analyst firm Frost & Sullivan to present “Voice of the Customer Analytics as a Competitive Advantage.” A second session will take place at 6:30 p.m. IST on October 10 at The Oberoi in Bangalore India.
This panel of experts will explore how a unified Voice of the Customer (VoC) solution—including speech, text, and social media analytics, as well as enterprise feedback management—can deliver business insights to aid organizations in providing superior customer service, achieving quantifiable ROI and attaining a critical competitive advantage, particularly for the BPO market.
October 9; Budapest, Hungary
Richard Bennett,solutions consultant, back-office practice, Verint EMEA, will discuss “How Parkinson’s Law Applies to the Retail Banking Enterprise” at 11:10 a.m. CEST. When organizations lack visibility into end-to-end performance, they may overcompensate and overstaff. Sometimes the productive capability exceeds the required capability by more than 100 percent, but can go unnoticed when productivity goes down to match the available time. This phenomenon, known as Parkinson’s Law, states that work expands to fill the time available for its completion. During this session, attendees will gain insights and learn about solutions that can help measure the extent of this issue across the enterprise, whether in the contact center, back-office or branch network, and what to do about it.
October 10; CRMXchange Webinar
Joining Verint’s Rajeev Venkat, senior director, solutions marketing, in a live webinar at 1 p.m. ET will be Donna Fluss, founder and president of DMG Consulting LLC, and Alison Avery, customer service manager, Altair Eyewear. Today, many offer workforce optimization (WFO) solutions with varying levels of functionality and value, which can make the selection process both cumbersome and confusing. During this session, DMG Consulting will present important factors to consider when selecting and implementing a WFO solution, and Altair Eyewear will share its experiences in successfully deploying a unified WFO suite that has resulted in measurable benefits across its customer-serving departments.
Customer Experience Professionals
October 16; Ottawa, Canada
Presenting the “Unified VoC Strategy” session at 10:45 a.m. ET will be Verint’s Daniel Ziv. Attendees will hear examples and best practices on how leading business and government organizations are becoming more customer-centric by analyzing multichannel customer interactions and applying the insights found to help reduce costs and increase customer satisfaction. Employing a unified VoC strategy across the enterprise can help ensure that resources are focused on effectively and efficiently providing the best customer experience possible.
October 17-18; Tokyo, Japan
Norihisa Takeda of Verint APAC will present “Strengthen Financial Compliance with Big Data Analytics” at 12 p.m. JST. Compliance and fraud can pose formidable challenges for many organizations, particularly as the number of regulations and penalties for noncompliance escalate steadily around the world. To help counter this, today’s advanced compliance and fraud solutions can help organizations identify problem areas, interactions with potential regulatory risk implications, opportunities for employee coaching and training, and more. In addition to sharing financial industry case studies, the session will review how acting on revealed insights can help reduce risk, improve the customer experience and heighten overall service quality.
October 22; Melville, New York
Verint’s Lou Boudreau, vice president solutions design, will present “Big Data Analytics: Practical Application for Improving the Customer Experience” at 11:45 a.m. ET. Big Data has become an agenda topic for many weekly executive meetings. At the senior level, the discussion transitions from managing Big Data to making it actionable. Even more importantly, by doing so, how can it improve the customer experience, satisfaction and loyalty? During this session, Boudreau will explore Big Data as the DNA of customer behavior and offer insights into leveraging it for maximum business results.
October 22; Tucson, Arizona
Maximizing satisfaction and increasing revenue, while minimizing costs associated with delivering an outstanding customer experience, are top corporate objectives today. Verint’s Greg Sherry, vice president of marketing, and a healthcare services company will present “Customer-Inspired Excellence: Ready, Set, Enable, Go” at 1:20 p.m. PT. Learn how this Verint customer implemented speech analytics through specific strategies that helped deliver excellence across the company. The discussion will include the analytics enablement process, success factors and pitfalls, measurement techniques and associated metrics relevant to operations and customer experience professionals.
October 22; Las Vegas, Nevada
At 9:45 a.m. PT, Roger Woolley, vice president, solutions marketing for Verint, and Matt Wroblewski, director of market research for VWR International, will present “Driving Service Delivery Excellence through Voice of the Customer Analytics.” Many organizations are implementing VoC programs to capture and assess customer comments and sentiments across multiple communications channels. During this session, attendees will learn how VWR implemented a VoC program to help deliver superior service and improve productivity for its customers and suppliers.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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