Upcoming Conference Themes Address How Workforce Optimization and Voice of the Customer Analytics Help Organizations Drive Customer Satisfaction and Make Better Decisions
Subject Matter Experts to Highlight Productivity Gains Tied to Capturing and Applying Customer Sentiments, and Putting Powerful Data Capture and Analytics to Work
MELVILLE, N.Y., August 5, 2013 — Verint® Systems Inc. (NASDAQ: VRNT) today announced company and customer subject matter experts will present at several global conferences and online events over the next month. Key themes will span a variety of topics from gathering and truly understanding customer feedback, to effectively managing people, and capturing analytical data to enable better long-term decision making.
Building a Holistic Voice of the Customer Program
August 6; Verint Webcast
How do companies gather and understand the voice of the customer across multiple touch points? At 1 p.m. ET on August 6, Matt Wroblewski, director of market research at VWR International, and Nancy Porte, vice president, customer experience at Verint, will discuss how one global organization integrates customer feedback from multiple touch points, including customer service, technical support and the web with periodic relationship surveys to form a holistic Voice of the Customer (VoC) program to improve the customer experience. The webcast will explore managing the customer experience, measuring performance in order to make improvements, using the Net Promoter Score® (NPS) culture and processes to create value, and providing a VoC relationship view that displays the customer’s perception of the company across primary experience areas.
Shared Services & BPO Conference
August 14-15; Manila, Philippines
Harish Kelath—back-office practice leader, Verint Asia Pacific—will present “Performance Management – Building Operational Excellence and Effectiveness” at 11 a.m. PHT on August 14. Attendees will learn how organizations can use performance management techniques and technology for continuous improvement and to balance and optimize cost, quality and service. The session will discuss how the best use of people, work, technology and process can increase overall productivity and effectiveness, specifically focusing on the topics of personal productivity, improving skills and changing behavior, personal effectiveness and personal compliance to best practices, corporate and regulatory requirements.
International Contact Center Conference and Expo 2013
August 29; Cebu City, Philippines
In the 1:15 p.m. PHT session titled “Driving Growth through Business Intelligence,” Verint’s Daniel Ziv, vice president, voice of the customer analytics, will discuss how powerful data capture and analytics software can allow organizations to make accurate and real-time decisions using at-a-glance dashboards. Attendees will learn how to make better and smarter decisions faster with the business intelligence gained from these dashboards.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
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