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Customer Experience, Process Improvements and Regulatory Compliance Serve as Main Themes for Upcoming Global Conferences and Events

Tue Mar 19, 2013

Verint Subject Matter Experts to Address Critical Customer Service Issues Across the Enterprise

MELVILLE, N.Y., March 19, 2013 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that subject matter experts from the organization will present at several global conferences and events this month. The sessions will explore a variety of critical service topics, from ways to develop an effective customer experience program to driving enterprise-wide process improvements and addressing compliance and fraud in contact center and back-office operations.  

The Path to Customer Service Excellence and How to Get There 

March 19; Verint Webcast

On March 19 at 11 a.m. ET, Verint’s Nancy Porte—vice president of customer experience—and Forrester’s Harley Manning—vice president, research director—will share practices and perspectives that include some powerful, and potentially surprising, insights about how organizations are super charging their customer experience programs (CXP) and taking them to the next level. During this live webcast event, they’ll examine the customer experience as a competitive differentiator; why the contact center, branch and back office play such vital roles; and recommended steps for new, evolving and mature CXP initiatives.

Call Center World Forum

March 19-20; Moscow, Russia

The Verint team will present on several different topics at this year’s Call Center World Forum.

“How Voice of the Customer Analytics Helps Improve Enterprise Efficiency”

On March 19 at 1:10 p.m. MSK, Irina Kolesnikova, speech analytics consultant, will review how a Voice of the Customer Analytics solution can help analyze key trends and insights found in customer interactions across all channels—including the contact center, emails, chat, Tweets, surveys and more.

“How to Improve Customer Relationships Through Process Optimization”

On March 20 at 4 p.m. MSK, Yury Solovyev, account executive, will explore several case studies that portray the ways in which workforce management software is currently being utilized across front- and back-office operations to help improve and drive the customer experience.

“Service is the New Marketing”

Anna Mamikonyan, account executive, will reveal the results from a Verint-sponsored research study on March 20 at 4:40 p.m. MSK. The results reinforce that service is becoming a growing influencer in the customer satisfaction equation. The session will also explore ways to better understand the 21st century customer and the benefits of listening to what they share about your company and brand.

Business Process Excellence for Financial Services

March 19-21; New York, New York

Verint’s Steve Williams—senior practice director, desktop analytics—will present “The 4 C’s of a Successful BPI: Clarity, Consistency, Compliance and Continuity” at 2:50 p.m. ET on March 20. In this session, attendees will discover how innovative desktop and process analytics software is helping the financial services sector gain visibility into facets of their processes across the enterprise. These include capturing a view into the employee desktop, as well as monitoring processes to help ensure seamless adoption when change occurs. Learn how organizations around the world are cutting costs, meeting service levels and outshining their competitors.

What You Can Do About Fraud and Compliance

March 28; CRMXchange Webcast

According to a recent analyst study, addressing regulatory compliance is the risk area that concerns executives the most. In the past few months alone, North American credit card companies have incurred penalties in excess of $200M for compliance issues. To avoid large monetary penalties and legal issues, organizations are searching for ways to identify fraud quickly in customer service interactions, including calls, email, text, and social interactions. On March 28 at 1 p.m. ET, join Verint experts Roger Woolley—vice president, solutions marketing—and Oscar Alban—principal, global market consultant—for an interactive, rapid-fire panel discussion that will explore the actions you can take to help your organization address compliance and fraud.

About Verint Enterprise Intelligence Solutions

Verint® Enterprise Intelligence Solutions help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.

About Verint Systems

Verint® (NASDAQ: VRNT) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions and Security Intelligence Solutions helps worldwide organizations Make Big Data Actionable through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. Today, more than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2012 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

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