Verint Leads CRM’s “Service Awards” Program for Sixth Consecutive Year
Company Recognized as Service Winner in Workforce Optimization and Enterprise Feedback Management
Dual Honors Complement Additional Innovation and Product of the Year Wins
MELVILLE, N.Y., March 12, 2013 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received top honors in CRM magazine’s “2013 Service Leader Awards,” earning the publication’s highest ratings in the categories of Workforce Optimization (WFO) Suite and Enterprise Feedback Management (EFM). The company was evaluated for reputation for customer satisfaction, depth of functionality and company direction in both areas of the awards program.
Setting the Gold Standard in Workforce Optimization
Verint’s Impact 360® Workforce Optimization™ suite received the top spot in CRM’s annual awards program for the sixth consecutive year. It was cited for leadership in “bringing big data into the WFO equation.”
Industry experts and analysts that evaluated the WFO suite category also referenced the company’s driving force in creating innovative solutions and maintaining a leadership position. According to John Ragsdale, vice president of technology research at the Technology Services Industry Association, Verint offers “best-in-class solutions.” Saddletree Research’s Chief Analyst Paul Stockford refers to the company as “the complete package” with a “proven ability to execute quickly and effectively on changes in the company’s strategy or…in industry demand.”
Driving Customer Success in Enterprise Feedback Management
CRM also presented top honors to Vovici™, a Verint company, which achieved Service Winner status in the Enterprise Feedback Management category for the second year in a row.
There is no shortage of industry analyst perspective where Verint’s ability to integrate EFM into its broader WFO suite is concerned. Ragsdale comments that “Adding Vovici’s excellent survey and analysis tools into the Verint platform with voice and text analysis provides a very comprehensive solution for voice of the customer [offerings].” Bruce Temkin, managing partner, Temkin Group, adds, “The growing focus on customer experience continues to drive strong demand for voice of the customer software and services providers.”
“We are truly honored to have received the top distinctions in workforce optimization and enterprise feedback management from both CRM and the analyst community,” says Elan Moriah, president, Verint Enterprise Intelligence Solutions™ and Video and Situation Intelligence Solutions™. “The Service Leader evaluation criteria around customer satisfaction, solution innovation and vision are vital to how we focus and measure our business every day, and remain central to how we work to keep customer success at the heart of what we do.”
Additional Industry Recognition—Innovation and Product of the Year Honors
Complementing the Service Winner distinctions, Verint also recently received “product of the year” honors in January 2013 from CUSTOMER magazine for its Impact 360 Workforce Optimization solution and Internet Telephony magazine for its Impact 360 for Quality Monitoring™ solution. Evaluation criteria were based on innovation, vision, leadership and market contributions.
Additionally, Verint was recognized by KMWorld on its list of “100 Companies That Matter in Knowledge Management.” This 2013 honor recognizes organizations that have either helped create, re-define or enhance a market, as well as exhibit velocity of innovation and the agility to serve customers.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (NASDAQ: VRNT) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. Today, more than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2012 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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