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2016 Press Releases

  1. Drie tips om speech analytics op de juiste manier te implementeren

    Dec 22, 2016
  2. Verint breidt Voice of the Customer-pakket uit met overname OpinionLab

    Nov 18, 2016

    Verint breidt Voice of the Customer-pakket uit met overname OpinionLab

    Fri Nov 18, 2016

    Uitbreiding portfolio stelt organisaties in staat Voice of the Customer-informatie te verzamelen, te analyseren en te gebruiken via digitale, spraak-, tekst- en social-interacties

    Amsterdam, 17 november 2016 – Verint® Systems Inc. (Nasdaq: VRNT) breidt zijn Customer Engagement Optimization™-portfolio uit met de overname van OpinionLab®, leider in Voice of the Customer listening-oplossingen die slimmere, real-time digitale engagement stimuleren. OpinionLab-oplossingen worden gebruikt door internationale, toonaangevende merken om hun web- en mobiele klantervaring en -engagement te optimaliseren. 
  3. Verint Extends Voice of the Customer Suite to Digital Engagement

    Nov 16, 2016

    Verint Extends Voice of the Customer Suite to Digital Engagement

    Wed Nov 16, 2016

    Announces Acquisition of OpinionLab

    Enables Organizations to Capture, Analyze and Act on the Voice of the Customer Across Digital, Voice, Text and Social Interactions

    MELVILLE, N.Y., November 16, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has extended its Customer Engagement Optimization portfolio through its acquisition of OpinionLab®, a leader in continuous voice of the customer listening solutions that drive smarter, real-time digital engagement. OpinionLab solutions are used by world-leading brands to optimize web and mobile customer experiences and engagement.

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  4. Five9 and Verint Announce Global Partnership, Extending Availability of Cloud Workforce Optimization and Analytics Solutions

    Nov 14, 2016

    Five9 and Verint Announce Global Partnership, Extending Availability of Cloud Workforce Optimization and Analytics Solutions

    Mon Nov 14, 2016

    Partnership Further Expands Availability of Award-Winning Contact Center and WFO Solutions to Organizations of All Sizes  

    SAN RAMON, Calif. and MELVILLE, N.Y., November 14, 2016Five9, Inc. (Nasdaq: FIVN) and Verint® Systems Inc.(Nasdaq: VRNT) today announced a new partnership in which Five9 will resell the complete Verint Enterprise Workforce Optimization (WFO) suite in the cloud.

    Verint Enterprise Workforce Optimization is now being offered as an integral part of the Five9 portfolio, fully integrated and deployed alongside the award-winning Five9 cloud Virtual Contact Center. Five9 will sell and support the complete range of Verint WFO solutions that Five9 will make available from the cloud to organizations of all sizes.

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  5. Enhancements to Verint Enterprise Feedback Management Solution Help Make Customer Interactions More Relevant, Contextual and In-the-Moment

    Nov 8, 2016

    Enhancements to Verint Enterprise Feedback Management Solution Help Make Customer Interactions More Relevant, Contextual and In-the-Moment

    Tue Nov 8, 2016

    Company Expands Customer Personalization and Interaction Opportunities via Mobile Applications and IoT Devices with Geolocation Targeting and More

    MELVILLE, N.Y., November 8, 2016 — Geolocation targeting is an essential capability in customer analytics today, and is now included along with other enhancements designed to help make customer interactions more relevant, contextual and in-the-moment in the Enterprise Feedback Management (EFM) solution from Verint® Systems Inc. (Nasdaq: VRNT).

    With more of today’s consumers responding to surveys using mobile devices, geolocation targeting enables organizations to add location to a customer’s basic profile, increasing survey participation and providing a rich, personalized view of customer activity. Together with enhanced data visualization through advanced dashboards and drilldown capabilities, these enhancements build a detailed view of where customers are and what they’re doing when they respond to feedback requests in order to deliver more personalized, meaningful surveys and derive more valuable feedback and insights.

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  6. Forrester and Verint Partner to Deliver Unprecedented Actionable Intelligence for Customer Experience Leaders

    Nov 7, 2016

    Forrester and Verint Partner to Deliver Unprecedented Actionable Intelligence for Customer Experience Leaders

    Mon Nov 7, 2016

    Forrester CX Index Integrated with Verint Technology to Provide Best-in-Class Measurement, Benchmarking and Actions

    CAMBRIDGE, Mass. and MELVILLE, N.Y., November 7, 2016 — Research and advisory firm Forrester (Nasdaq: FORR) and Verint® Systems Inc. (Nasdaq: VRNT) today announced a partnership designed to provide a holistic approach to customer experience (CX) measurement and management. The partnership combines Forrester’s Customer Experience Index (CX Index) methodology, benchmark data and engagement program with Verint Enterprise Feedback Management (EFM) to create a single source for organizations to collect, analyze and act on benchmark data.

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  7. Leading Hotel and Casino Developer Implementing Verint Customer Engagement Optimization Solutions to Enhance Customer Experiences and Compliance

    Nov 2, 2016

    Leading Hotel and Casino Developer Implementing Verint Customer Engagement Optimization Solutions to Enhance Customer Experiences and Compliance

    Wed Nov 2, 2016

    Organization to Benefit from Enterprise Workforce Optimization and Encryption Management Capabilities

    MELVILLE, N.Y., November 2, 2016 —Verint® Systems Inc. (Nasdaq: VRNT) today announced that a U.S.-based hotel and casino developer is implementing its workforce optimization solutions to heighten customer service and experiences and advance its ability to secure sensitive and private customer data. Among the Verint software being deployed are call recording, encryption management, desktop and process analytics, workforce management and performance management.

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  8. North Lanarkshire Council Boosts Digital Citizen Service and Engagement Outcomes with Verint Solution

    Oct 27, 2016

    North Lanarkshire Council Boosts Digital Citizen Service and Engagement Outcomes with Verint Solution

    Thu Oct 27, 2016

    Council Combines Engagement Management Software from Verint with Existing Systems to Support Digital First Focus, Enhance Online Services for Residents and Improve Organisational Efficiencies

    WEYBRIDGE, U.K. and MELVILLE, N.Y., 27 October 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that North Lanarkshire Council has improved its digital service for citizens and businesses, and enhanced back-office efficiency, using Verint’s digital first engagement management solution.  

    Bordering the city of Glasgow, with a population exceeding 338,000, North Lanarkshire Council receives high volumes of contact from its residents. It currently takes more than 700,000 calls per year to its contact centre and over 16 million calls per year to its back office.

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  9. New Global Study from Verint Reveals Customer Service and Channel Preferences of More Than 24,000 Consumers Across 12 Countries

    Oct 26, 2016

    New Global Study from Verint Reveals Customer Service and Channel Preferences of More Than 24,000 Consumers Across 12 Countries

    Wed Oct 26, 2016

    Study Carried Out by Opinium Research with Insights and Commentary from Analyst Firm IDC Reveals Resounding Need for Human Touch in Today's Digital First World

    Verint-IDC Digital Tipping Point Report and November 15 Webinar to Explore Key Findings

    WEYBRIDGE, U.K. and MELVILLE, N.Y., October 26, 2016 — The results of a large-scale study of more than 24,000 consumers in 12 countries published today by Verint® Systems Inc. (Nasdaq: VRNT)), with support from Opinium Research LLC, and research and advisory firm IDC, identifies a tipping point between digital and traditional customer service.

    The Digital Tipping Point: How Do Organizations Balance the Demands for Digital and Human Customer Service? report shows that despite the rise in digital customer service channels and options, 79% of consumers prefer the human touch to remain a part of customer service when engaging with brands and service providers. Complexity of the service requests are shown to heavily influence whether a customer will choose digital or more traditional channels, such as phone or in-store, to fulfil their needs.

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  10. Neue internationale Studie von Verint zeigt Präferenzen von 24000 Verbrauchern in 12 Ländern im Bezug auf den Kunden-Service und den Kommunikationskanal

    Oct 26, 2016