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Events

Customer Engagement Optimization


Security Intelligence

  • APCO 2016

    August 14 - 17, 2016 | Orange County Convention Center | Orlando, FL

  • IAFCI 2016

    August 29 - September 2, 2016 | Marriott Resort Fort Lauderdale Harbor Beach | Fort Lauderdale, FL

  • ASIS 2016

    September 12 - 15, 2016 | Orange County Convention Center | Orlando, FL

  • IACP

    October 15 - 18, 2016 | San Diego Convention Center | San Diego, CA

Banking Security and Fraud Investigation

  • ASIS 2016

    September 12 - 15, 2016 | Orange County Convention Center | Orlando, FL

Customer Engagement Optimization

  • CCMA Seminar - Capturing, resolving and learning from complaints

    September 14, 2016 | London, UK

    This half day seminar focuses on Complaints Management and how organisations are using complaints data to drive improvements in customer service. Steven Thurlow, VP of Strategy for Engagement Management at Verint will explore how deployment of an effective knowledge management programme can improve the customer and advisor experience – and reduce complaints. The CCMA will also share the latest trends on consumer behaviour and introduce case studies from members who are delivering best practice in complaints management.

  • Webinar - Klantcontactprocessen optimaliseren voor een betere agent experience

    September 20, 2016 | Webinar

    Welke obstakels komen medewerkers tegen tijdens en na het helpen van klanten? Wat zou het opleveren als sommige processen worden versimpeld in de zin van efficiency en klantbeleving? Waar begin je?

  • CCMA Member Visit - SKY

    September 22, 2016 | Sky 2 (Talent Hub situated rear of Sky 2) | Livingston, West Lothian, UK

    Ann McCormack, Head of Quality is responsible for developing and delivering the quality framework across all sales, service and retail operations. Ann ripped up the rulebook and implemented a quality programme that removed the tick boxes and embedded a culture where people are genuinely encouraged to learn and improve. Her work in this area earned her the title of UK Quality Manager of the Year at the UK National Contact Centre Awards. Join us for this visit to hear more about the programme and her inspirational but practical approach.

    During this visit we will also explore how voice analytics can support quality monitoring.

  • The Bankers' Customer Experience Summit

    September 27-28, 2016 | TBA | Dubai, United Arab Emirates

    Business of banking is becoming tough. New business models, tech companies, new-age banks and retailers are quietly eating into the market share of the older banks that we have known. One of ways by which banks could grow their market share is by adopting customer experience as business strategy and ensuring they are different and better for customers. Because customers do not compare banks, they compare experiences. They are ever evolving. Banks have no choice but to understand and adopt to their customers.

  • Telecoms World

    September 27-28, 2016 | Conrad Hotel | Dubai, United Arab Emirates

    Over the last twelve years, Telecoms World has enabled the entire telecoms ecosystem to debate the telco business model as it continues to develop and demand digital capabilities to capture new market sectors.

    If you want to make sure you are aligning your core business strategy with the digital revolution, this is the conference you have been waiting for. It is the region’s only telecoms event that covers the entire industry to help your business provide exceptional customer service, grow revenues, join the digital revolution and expand your global wholesale reach.

  • Contact Centre Expo

    September 28-29, 2016 | Olympia, London, UK

    Verint will be participating in Contact Centre Expo again this year. Showcasing the entire Verint portfolio, visitors will be able to see demonstrations on Customer Analytics, Engagement Management and Workforce Optimisation and learn how they work together to provider 'Smarter Customer Engagement'.

  • Webinarie: 5 étapes pour accroître l’efficacité de vos collaborateurs et améliorer l’expérience client

    October 13, 2016 | Webinaire

    Quentin Mortagne et Christian Rebiffé de Verint Systems vous expliqueront comment le fait de gagner de la visibilité sur la productivité et l’efficacité de vos collaborateurs vous permet de simplifier et d’améliorer le parcours client.

  • Customer Engagement Summit

    November 8, 2016 | London, UK

    Verint are pleased to be a Platinum sponsor of this year’s Customer Engagement Summit 2016. Over 900 delegates are expected to attend to hear from 80 speakers across 4 seminar halls with the overarching theme of how rapid advances in technology are transforming the customer and employee engagement landscape.

  • Engage UK and Engage Europe Customer Conferences

    November 10, 2016 Engage Europe Evoluon Eindhoven, NL | December 1, 2016 Engage UK The Savoy London, UK

    We would like to welcome you to our UK and Europe Customer conferences, where Verint customers will have the opportunity to engage with their Verint contacts, executives and peers.

  • CX EUROPE 2016 Forum For Customer Experience Professionals

    November 15-16, 2016 | The InterContinental London - The O2 | London, UK

    Create Business Impact Through Customer Experiences. From critical operational processes that support world-class CX to the corporate cultures and frontline personalities that embody your brand’s promise and value, attendees will gain insights on pacesetting CX performance.

  • PPF National Data, Analytics & Insight Conference

    November 18, 2016 | Jury’s Inn Hinckley Island | Leicestershire, UK

    Verint will be exhibiting at the PPF National Data, Analytics & Insight Conference – the only conference 100% focused on the needs of Insight professionals and their business colleagues. Delegates will be able to gain insight about customer experience and journey mapping, get practical tips from interactive workshops and roundtables and have the opportunity to learn about the latest solutions at the exhibitor showcase.

  • PPF National Planning Conference

    November 29, 2016 | Eastwood Hall | Nottingham, UK

    The National Planning Conference is an annual best practice day for planning professionals of all levels – and as usual, Verint will be a key exhibitor at the event. During the course of the day, delegates will be able to hear from keynote speakers, see presentations on award-winning best practice and find out what’s new from the experts.

  • Ah Media Central Government Strategy Forum

    December 6-7, 2016 | The Beaumont Estate | Windsor, UK

    The Central Government Strategy Forum brings together the finest thought leaders and solution providers in a two-day business networking event. The conference includes speed networking, group discussions, think tanks, panel sessions and presentations. There will be the opportunity to meet with Verint experts in the one-to-one meeting sessions and view demonstrations of the latest solutions in the exhibition hall.

Security Intelligence

  • More events coming soon.

Banking Security and Fraud Investigation

  • More events coming soon.

Customer Engagement Optimization

  • More events coming soon.

Security Intelligence

  • More events coming soon.

Banking Security and Fraud Investigation

  • More events coming soon.