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Customer Engagement Optimization

Multinational Insurance Company

Deploying Verint Engagement Management, including Verint Web Self-Service, Verint Live Chat, and Verint Email Management, to deliver web-based self-service to meet growing customer demand, a leading multinational insurer based in the Asia Pacific region saved an estimated seven figures from contact deflection over a 12-month period, deflected 40% of high-cost change of address transactions to self-service, and improved email response times by 24 business hours for inquiries to its e-business customer service team.