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Health Insurance

Large Non-Profit Health Insurer

A large non-profit health insurer utilized key functionality from Verint Enterprise Workforce Management and Verint Productivity Visualizer to help optimize its attendance and performance management, increasing capacity by 3.5% or $1.25 million in savings over a 12-month period, improving productivity by 16% or almost 800 hours a week, and eliminating upward of $70,000 of incorrectly paid overtime on an annual basis.