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Home Repair and Maintenance

Part of the retail operations division of a Fortune 500 energy services company, this leading home repair and maintenance provider, which handles close to one million calls a year in providing 24x7 support to customers owning 1.2 million warranty and leasing contracts, leverages Verint Customer Engagement Optimization, including Workforce Optimization, Employee Desktop, and Enterprise Feedback Management, to improve agent productivity, decrease training time, increase first contact resolution, and boost customer satisfaction.