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Success Stories: Branch Operations

American Eagle Federal Credit Union | Financial Services | Case Study

One of the largest community credit unions in Connecticut, with more than 100,000 members and $1.3 billion dollars in assets, American Eagle Federal Credit Union used GMT Planet to reduce branch overtime by over 90% over two years while maintaining customer service levels and a 40-hour work week for branch employees.

American Savings Bank | Financial Services | Case Study

American Savings Bank, Hawaii's third-largest financial institution, reduced operating expenses by more than $1.5 million annually, decreased customer wait time, and increased customer satisfaction with Impact 360 for Retail Financial Services.

Commonwealth Bank of Australia | Financial Services | Video

Commonwealth Bank of Australia, the largest bank in Australia, uses Impact 360 Desktop and Process Analytics for Retail Financial Services as the enabler of its workforce management program and larger branch-of-the-future project, helping it to more effectively measure and improve sales and services performance across its 1,000+ branch network.

Commonwealth Bank of Australia | Financial Services | Video

As part of an initiative to optimize its retail bank operations, Commonwealth Bank of Australia implemented Impact 360 Workforce Management and Impact 360 Desktop and Process Analytics, helping it increase productivity by 4.5% over the deployment period and reach a three-year ROI target in under 12 months. Read the Celent Model Bank Case Study.

Georgia Aquarium | Zoos and Aquariums | Case Study

Georgia Aquarium, one of the world's largest, addresses visitor demand more effectively - improving operational efficiency and the guest experience - with Verint Workforce Management.

Hudson Valley Federal Credit Union | Financial Services | Video

With Verint Workforce Management for Branch Operations, Hudson Valley Federal Credit Union, with over $3.8 billion in assets and more than 285,000 members, is able to optimize its staffing levels to more effectively meet customer demand, manage work volume, and reduce overtime costs.

PNC Bank | Financial Services | Case Study

PNC Bank, part of PNC Financial Services Group, one of the largest financial services companies in the U.S., uses Impact 360 for Retail Financial Services to accurately align staff to customer traffic to enhance the customer experience and improve customer satisfaction.

ShoreBank | Financial Services | Case Study

The nation's first and leading community development and environmental bank, ShoreBank relies on Impact 360 for Retail Financial Services to better forecast and schedule staff to support new sales programs and accommodate surges and drops in customer volume.

SunTrust Banks | Financial Services | Case Study

SunTrust Banks, one of the nation's largest commercial banking organizations with more than 1,600 branch locations, generated a greater than 200% increase in sales per FTE per day after deploying Impact 360 for Retail Financial Services.

Wells Fargo Bank | Financial Services | Case Study

One of the most extensive banking franchises in the U.S., Wells Fargo Bank leverages Impact 360 for Retail Financial Services to reach optimum staffing levels-achieving up to 98% forecast accuracy on transaction volumes in branch stores-to reduce operating costs and increase customer loyalty.

Zions Bank | Financial Services | Video

Zions Bank, an affiliate of Zions Bancorporation, one of the nation’s premier financial services companies, used Verint Workforce Optimization for Retail Financial Services to reduce FTEs by approximately 125 and increase customer satisfaction across its 130+ branch network.