InTouch - EMEA Blog
“Customers place a premium on service” – don’t let your business down with poor customer service this Cyber Monday
Up to three hours at Heathrow, 1 million extra Olympic visitors per day. How can this be better managed?
Utility companies need to make sure they have the energy to support customers through prices changes
Are differences in customer service philosophy sending contact centers down two very different paths?
How workforce management functionality really How workforce management functionality really makes a differencemakes a difference