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InTouch - EMEA Blog

  1. Process Excellence - still stuck in design phase?

    by Michiel Lely
    Thu May 16, 2013 at 11:03 AM

  2. The new age of retail banking: Going social and back to the branch

    by Katarzyna Rejak-Szastak
    Wed May 15, 2013 at 08:42 AM

  3. Join Verint at IFSEC International in Birmingham

    by Marije Gould
    Wed May 15, 2013 at 08:31 AM

  4. Gartner Blog Highlights the Value of Business Process Discovery

    by Laurie Wickham
    Wed Apr 17, 2013 at 04:45 PM

  5. Customer service really does boost revenue

    by Steve Rosier, Director of Analytics, EMEA
    Mon Apr 8, 2013 at 08:28 AM

  6. Examples of Innovation in Retail Banking: "They Do Exist!"

    by Jenni Palocsik, Solutions Marketing Director, Retail Financial Services
    Mon Mar 25, 2013 at 05:29 PM

  7. Why would you introduce Workforce Optimisation into your branch?

    by Claire Richardson
    Thu Mar 14, 2013 at 12:25 PM

  8. Could 2013 Be the Year of the Customer in Retail Banking?

    by Marije Gould
    Mon Mar 11, 2013 at 03:16 PM

  9. Behind the Scenes of Mobile Phone Recording 2.0

    by Robert Simpson, Vice President, Global Financial Compliance
    Fri Mar 8, 2013 at 11:29 AM

  10. Pressure mounts for public sector services

    by Marije Gould
    Fri Feb 1, 2013 at 09:45 AM

  11. Speech analytics – what does it all mean?

    by Steve Rosier
    Wed Dec 12, 2012 at 04:02 AM

  12. “Customers place a premium on service” – don’t let your business down with poor customer service this Cyber Monday

    by Marije Gould
    Fri Dec 7, 2012 at 04:10 PM

  13. Six steps to delivering a great customer experience

    by Steve Rosier
    Mon Nov 5, 2012 at 12:48 PM

  14. Virtual banking

    by Claire Richardson
    Tue Oct 9, 2012 at 08:42 AM

  15. Some likely tales from Facebook

    by Steve Rosier
    Mon Sep 10, 2012 at 10:32 AM

  16. Ten reasons why the customer isn’t always right

    by Claire Richardson
    Thu Aug 23, 2012 at 08:55 AM

  17. Six small steps to understanding your customers better

    by Steve Rosier
    Thu Aug 23, 2012 at 08:47 AM

  18. The Power of Like

    by Steve Rosier
    Mon Aug 13, 2012 at 01:26 PM

  19. Big Data, the Contact Centre and the Intelligent Enterprise

    by Ryan Hollenbeck
    Tue Aug 7, 2012 at 06:28 AM

  20. Twinkle, twinkle – all that glitters (brightest) is not gold

    by Steve Rosier
    Tue Jul 10, 2012 at 11:02 AM

  21. Voice of the Customer – avoid costly marketing mistakes, gain insight and harness the opportunity

    by Steve Rosier
    Fri Jul 6, 2012 at 03:01 PM

  22. Industrial nations and reflections on the banking sector

    by Claire Richardson
    Mon Jul 2, 2012 at 02:16 PM

  23. Customer feedback on Twitter: A tale of sound and fury, signifying … what, exactly

    by Steve Rosier
    Thu Jun 28, 2012 at 10:53 AM

  24. The Uncertainty Principle – What customer feedback has in common with particle physics.

    by Steve Rosier
    Thu Jun 21, 2012 at 09:23 AM

  25. Up to three hours at Heathrow, 1 million extra Olympic visitors per day. How can this be better managed?

    by Steve Rosier
    Tue Jun 19, 2012 at 09:23 AM

  26. Change in Community Banking

    by Lisa Grantham
    Tue May 15, 2012 at 05:42 AM

  27. The Voice of the Customer – most companies listen, how they do so varies.

    by Lisa Grantham
    Thu May 3, 2012 at 09:00 AM

  28. Verint Announces South African Personnel Appointments; Introduces Region Reseller

    by Lisa Grantham
    Wed May 2, 2012 at 10:12 AM

  29. The changing dimensions of customer service

    by Lisa Grantham
    Thu Apr 19, 2012 at 10:55 AM

  30. 5 reasons to look at optimisation of the workforce across your enterprise

    by Lisa Grantham
    Thu Apr 19, 2012 at 08:50 AM

  31. As the big 6 get competitive, customer service will set them apart

    by Lisa Grantham
    Fri Apr 13, 2012 at 07:00 PM

  32. Listen up. Managed properly, big data can offer invaluable insight.

    by Lisa Grantham
    Wed Apr 11, 2012 at 09:28 AM

  33. Tip 5 for achieving PCI Compliance

    by Lisa Grantham
    Fri Apr 6, 2012 at 10:00 AM

  34. Tip 4 for achieving PCI Compliance

    by Lisa Grantham
    Thu Apr 5, 2012 at 10:00 AM

  35. Tip 3 for achieving PCI Compliance

    by Lisa Grantham
    Wed Apr 4, 2012 at 12:01 PM

  36. Tip 2 for achieving PCI Compliance

    by Lisa Grantham
    Tue Apr 3, 2012 at 12:00 AM

  37. How listening to the Voice of the Customer can help avoid costly marketing mistakes

    by Lisa Grantham
    Fri Mar 30, 2012 at 04:55 PM

  38. Evolving the contact centre beyond simple metrics: from measurement to insight

    by Lisa Grantham
    Fri Mar 30, 2012 at 11:00 AM

  39. Five tips for achieving PCI compliance

    by Lisa Grantham
    Wed Mar 28, 2012 at 10:00 AM

  40. The third question to ask yourself to see if your back-office is performing

    by Lisa Grantham
    Mon Mar 26, 2012 at 01:18 PM

  41. Nearly half of French consumers believe organisations don’t care about customer feedback

    by Lisa Grantham
    Wed Mar 21, 2012 at 03:39 PM

  42. The second question to ask yourself to see if your back-office is performing

    by Claire Richardson
    Mon Mar 19, 2012 at 02:11 PM

  43. 3 things to ask yourself to see if your back-office is performing

    by Claire Richardson
    Wed Mar 14, 2012 at 12:53 PM

  44. German study finds consumers believe organisations do not act on feedback shared

    by Lisa Grantham
    Thu Mar 8, 2012 at 02:12 PM

  45. Banking in Eastern Europe

    by Claire Richardson
    Tue Feb 28, 2012 at 12:09 PM

  46. Making the best of 2012

    by Lisa Grantham
    Tue Feb 21, 2012 at 10:12 AM

  47. Seven Must Do’s For IVR Surveys

    by Lisa Grantham
    Tue Feb 21, 2012 at 10:11 AM

  48. Further evidence that customers are shouting, but organisations are not listening

    by Lisa Grantham
    Wed Feb 1, 2012 at 01:55 PM

  49. Utility companies need to make sure they have the energy to support customers through prices changes

    by Lisa Grantham
    Mon Jan 23, 2012 at 03:15 PM

  50. What is in store for customer service departments in 2012

    by Lisa Grantham
    Wed Jan 11, 2012 at 11:26 AM

  51. The commodity of loyalty

    by Lisa Grantham
    Mon Jan 9, 2012 at 09:38 AM

  52. Tis the season to be prepared

    by Lisa Grantham
    Mon Dec 12, 2011 at 11:29 AM

  53. New research reveals consumers do not believe companies care about the feedback they share

    by Lisa Grantham
    Wed Dec 7, 2011 at 06:19 PM

  54. Retailers must keep customer loyalty in stock this Christmas

    by Lisa Grantham
    Mon Dec 5, 2011 at 09:53 AM

  55. Make 2012 the year you look beyond the contact centre to improve the customer experience

    by Lisa Grantham
    Mon Nov 28, 2011 at 10:50 AM

  56. Let service take the lead on social media

    by Lisa Grantham
    Tue Nov 15, 2011 at 07:53 PM

  57. Customers do not think companies care. Are they right?

    by Lisa Grantham
    Tue Nov 15, 2011 at 07:52 PM

  58. CUSTOMERS ARE SHOUTING, BUT IS ANYBODY LISTENING?

    by Lisa Grantham
    Tue Nov 8, 2011 at 03:00 PM

  59. The ‘Big Data’ debate

    by Lisa Grantham
    Wed Nov 2, 2011 at 10:53 AM

  60. Verint Launches Industry’s First Fully Web Enabled Enterprise Workforce Management Solution

    by Lisa Grantham
    Wed Oct 26, 2011 at 10:36 AM

  61. How would your customers SWOT you?

    by Lisa Grantham
    Tue Oct 25, 2011 at 10:04 AM

  62. Give Your Customers a Voice Before they Go Social

    by Lisa Grantham
    Mon Oct 24, 2011 at 09:12 AM

  63. Are differences in customer service philosophy sending contact centers down two very different paths?

    by Lisa Grantham
    Tue Oct 18, 2011 at 12:17 PM

  64. The 12 biggest WFM mistakes and how NOT to make them Part Three

    by Claire Richardson
    Wed Oct 12, 2011 at 02:00 PM

  65. Social media customer service is a failure. Discuss

    by Lisa Grantham
    Mon Oct 10, 2011 at 03:03 PM

  66. The 12 biggest WFM mistakes and how NOT to make them Part Two

    by Lisa Grantham
    Wed Oct 5, 2011 at 01:55 PM

  67. The 12 biggest WFM mistakes and how NOT to make them – Part One

    by Claire Richardson
    Wed Sep 28, 2011 at 12:46 PM

  68. Are you measuring your back office performance in the right way? Ask yourself these four questions.

    by Marketing Team
    Tue Sep 27, 2011 at 03:15 PM

  69. Verint to Acquire GMT, Extending Its Leadership in Enterprise Workforce Management Solutions

    by Press Release
    Mon Sep 26, 2011 at 09:00 AM

  70. Social Media Strategy – Where is the ROI?

    by Lisa Grantham
    Wed Sep 21, 2011 at 12:39 PM

  71. Customer Demand Is Changing, So Why Isn’t the Branch

    by Jackie Hudson
    Mon Sep 19, 2011 at 07:41 PM

  72. Online shoppers still need the human touch

    by Lisa Grantham
    Wed Sep 14, 2011 at 10:53 AM

  73. Augment Workflow Management with Workforce Optimisation

    by Lisa Grantham
    Tue Sep 13, 2011 at 03:31 PM

  74. Dixons gets customer thumbs-up and banks take another hit

    by Lisa Grantham
    Thu Sep 1, 2011 at 03:00 PM

  75. How workforce management functionality really How workforce management functionality really makes a differencemakes a difference

    by Lisa Grantham
    Thu Sep 1, 2011 at 01:00 PM

  76. Verint Recognised for Leadership in Workforce Optimisation and Analytics

    by Lisa Grantham
    Tue Aug 23, 2011 at 03:41 PM

  77. Encouraging Positive Social Media Feedback

    by Lisa Grantham
    Mon Apr 26, 2010 at 01:36 PM