Intelligence : Executive Intelligence : SVP

SVP Customer Service Operations
Customer service, it is the foundation of success for many businesses.  Without customers to buy products, how does anyone make money?  How does a company survive to innovate new products?  They don’t. 

It can be a differentiator between you and your competitors.  It can be your best friend or a terrible detriment to your entire organization.  Of course customer service focuses on keeping customers happy and loyal but it also affects efficiency, employee satisfaction, and employee retention.  These areas are very costly to lose control over and can be very profitable when managed in a proactive, informed way.  It all comes down to information and making informed decisions.  The data you already have or at least have access to gather.  Making sense of the data is where the process can get tricky.

With the right data at your finger tips, you can quickly spot trends before they become a problem.  You can quickly focus on the issues affecting productivity with appropriate training and coaching.   You can improve the customer experience through direct, immediate surveys and analytical analysis of interactions.  You can maintain highly targeted service profiles so the right people are working with the customers who need their specific skills.  You can do all this and more with intelligence your organization currently has but is allowing to go unused.

Verint^® can assist you in the successful evolution of your organization through the implementation of any of our specialized and integrated solutions.  You may not know about Impact 360, you may never have heard of Verint but we are a leading provider of Actionable Intelligence® solutions for enterprise workforce optimization and security intelligence. Our solutions help government and enterprises make sense of the vast information they collect in order to achieve their performance and security goals. Today our solutions are used by more than 10,000 organizations in over 150 countries.

What is Intelligence In Action^TM?  It is the data your business already has that can help you make better decisions, reduce costs, improve performance, and reach your goals.  It does this through a series of fully integrated applications that analyze your business’ interactions and pulls the most relevant information to the forefront for your evaluation and understanding.  Here are some examples of how Verint can help deliver benefits to you.

• Improve field service efficiency: Convert captured best practice interactions into learning for valuable new hire and ongoing training.  Use employee profile capabilities to fully understand exactly what kinds of alternative schedules will have the greatest impact on service levels while reducing overall staffing costs.  Using the outcomes of what-if scheduling, inform HR exactly what kinds of parameters surround the recruitment process to limit quick turnover and decrease retention problems.
  
  
• Achieving Compliancy:  Integrated solutions that help organizations meet and pass the stringent standards set forth by regulations today.