Capita Collaboration Technologies helps organisations to use the tools that make information sharing easier. Our clients trust us to provide customer engagement and unified communications solutions that enable faster decision making, increased operational efficiency and better customer experiences.
We listen because we understand that your digital vision exists within a wider ecosystem of systems, processes and infrastructure. We create the strategy that delivers your digital vision because we are true experts with the insight and experience to innovate with confidence. We deliver at all stages of your digital transformation journey because we are committed to maximising the value of your information assets.
Sabio is one of the UK’s leading workforce optimisation solutions specialists, and has been a Verint Premier Partner since 2000. Sabio offers a full range of business consulting, systems integration and managed services to support its Verint technology deployments, and offers in-depth WFO capabilities from WFM,Recording and Quality Monitoring through to the latest Speech Analytics solutions. With its in-house WFO expertise and services capabilities, Sabio continues to offer an added value Verint proposition to an extensive customer list including major organisations such as Brewin Dolphin, DAS, Greater Manchester Police, Home Retail Group, Lebara, Leeds City Council, Office Depot, P&O Cruises and Cunard, Southwark Council and Yorkshire Building Society. Sabio is certified to deliver the latest Verint Enterprise Workforce Optimisation suite, consultancy and training via its dedicated Workforce Optimisation centre of excellence. With Sabio OnDemand powered by Verint, the company also provides a comprehensive WFO offering via its secure and reliable hosted solution that can be integrated directly to the customer’s legacy contact routing platform.
Capstone is a specialist contact centre systems integrator founded in 2007. We design, deploy, manage and support contact center technologies across multiple geographic locations and business verticals. We do this through our team of highly skilled technical architects, engineers and project managers who are considered industry leaders and experts. Capstone partners with leading global manufacturers of communication technologies, including Verint and Avaya.
With offices in the UK, Europe and the USA, our unique mix of skills and geographical coverage ensure that we have the ability to deliver tailored technical solutions to complex customer contact challenges.
The opportunity for Cisco Customer Care business relevance has never been greater. The good news? Eighty-nine percent (89%) of global companies have declared “delivering a great customer experience” as their #1 business priority. The bad news? Only ten per cent (10%) of companies deliver a great experience in the eyes of their customers. The best news? The contact center is a great place to significantly impact the business outcomes you need to deliver.
Cisco’s Customer Care solutions are firmly aligned with these macro trends. New capabilities will allow us to deliver contextual, continuous and capability-rich experiences for our customers. This “Connected Digital Experience” allows for line-of-business relevancy and competitive differentiation.
Come join us at the Cisco Booth at the Verint Engage event with insights on new Cisco capabilities and business relevant conversations!
For over 27 years, BPA Quality have worked in partnership with some of the world’s biggest organisations helping to understand and enhance the quality of customer interactions and through this enable our clients and their customers achieve better outcomes with less effort, enhance loyalty, increase revenue, improve efficiency, and reduce risk.
Whether looking to increase revenues, grow customer loyalty or identify under-performance, we use our innovative and flexible Managed Quality Assurance Solutions to independently analyse customer communications and provide expert professional services to translate the findings into profit.
KCOM designs and delivers communications and integration services across the UK. After listening to, and learning from our customers, we apply our technical knowledge to help them connect with the things that matter. Organisations with complex needs look to us to help them integrate and leverage technology including contact, collaboration and cloud-based services.
Adtech Global is the go-to provider for all aspects of customer engagement. From cloud and premise-based solutions, to implementation, consulting, training and support services, our team of experienced technicians and consultants provides an exceptional end-user experience. Serving more than 3,000 contact centres worldwide, Adtech Global operates with a clear vision, focused on tailored, flexible solutions that with our vast knowledge of the Verint solution, constantly overdeliver.
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